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UNITED Airlines does not recognize Star Alliance Gold Status Benefits

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UNITED is a Star Alliance partner, but does not recognize the Star Alliance Gold Status Benefits, which clearly state:"Star Alliance airlines
· An extra allowance of 20 kilograms, or 1 additional piece of luggage when the piece concept applies. The latter primarily on flights to/from North or South America."
UNITED took 58 minutes at the counter to check in my bags, then at the penultimate moment demanded for 5 extra pounds in a bag over their 70 pound limit, I quote: "You will pay us $400 NOW, or YOU will NOT fly".
I am entitled to 44 pounds over as I am a Star Alliance Gold Member (TG ROP #NE31987). UNITED Staff was rude and incompetent. UNITED owes me a $400 credit, and refuses to pay. I expect the $400 wrongfully charged to be refunded. I have written to the U.S. Department of Transportation: http://www.dot.gov/airconsumer/file-consumer-complaint. That is where everyone should go to register complaints about UNITED Airlines.

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