Air Travel Forums

Post New Topic

Recent Activity

  • Announcements:
  • Forums Style Refresh
    by Emily_D Fodor's Editor | Posted on Apr 27, 15 at 11:33 AM
  • Introducing MeganM
    by Emily_D Fodor's Editor | Posted on Apr 24, 15 at 03:23 PM
View all Air Travel activity »
  1. 1 Connecting Flights in Heathrow
  2. 2 Trip Report Review of Air France Premium Economy
  3. 3 Ticketed Name entered incorrectly. Help……
  4. 4 Carryon allowances for US flights...have they changed?
  5. 5 Keep Skymiles tix for Euro segments or buy cheap alternative?
  6. 6 Fiesta time flying Avianca,Miami to Bue
  7. 7 Around the World Fare on OneWorld?
  8. 8 Going to Canada.
  9. 9 United starts offering free beer and wine Internationally
  10. 10 Orbitz Booking Error
  11. 11 What to expect at customs
  12. 12 ORBITZ SITE -PROBLEMs Contacting Customer Service
  13. 13 Separate connecting flights at CDG under 3 hours apart - sufficient?
  14. 14 Air Berlin
  15. 15 EDI to Heathrow
  16. 16 Istanbul ataturk airport visa required?
  17. 17 53 minute layover in el salvador!
  18. 18 DFW to Basel via LHR - clearing immigration & Customs
  19. 19 Viet Nam Airlines
  20. 20 Purchasing a flight from Barcelona to Lisbon
  21. 21 1hr 10min connection at GDG do-able?
  22. 22 Southwest airlines to Costa Rica
  23. 23 Expired License and TSA
  24. 24 Poster tubes as carry-on
  25. 25 ATL, nice cafe outside secure zone
View next 25 » Back to the top

United Airlines

Jump to last reply

I made a reservation on 7/14/2013 to fly round trip from Las Vegas to Syracuse departing Oct. 19 and returning on Oct. 27. Flying out, we volunteered to be bumped from Dulles to Syracuse and received two $400 vouchers, a hotel room and meal vouchers.
Returning, I reconfirmed our flights, which even had seat assignments. I reconfirmed again on the morning of departure. When we got to the airport, we had been DELETED from the flight. However, we were still on the connecting flight from Chicago to Las Vegas. I'm not sure how they thought we were going to catch the second flight? After seeing the paperwork showing that my husband and I had confirmed reservations with seat assignments, they said, sorry, but we are not on the flight! They called someone and we spent about 45 minutes in angst, as we HAD to get home that night! Finally, we were placed on an American flight, leaving later, arriving home much later.
I wrote to United, complaining about being deleted! A week later I received a letter from Jesse Ramos from Customer Care, offering us each 3,000 frequent flyer miles as a "goodwill gesture".
I find that to be a slap in the face. 3,000 miles is only 12 percent of most airline tickets.
We had volunteered to be bumped and received two $400 voutures, hotel and food, and they delete us and offer us 3,000 miles?
In the past we have flown United quite often, but this clearly makes me believe the level of incompetence and inconsideration, brings flying United again into question.
After the lame 3,000 mile offer, I wrote back to Mr. Ramos and expressed my dissatisfaction and dismay with their dismal offer, and have been rewarded with no response whatsoever.
So, buyer beware, you may have reservations with seat assignments, but that doesn't mean you will fly!!!

8 Replies |Back to top

Sign in to comment.

Advertisement