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I made a reservation on 7/14/2013 to fly round trip from Las Vegas to Syracuse departing Oct. 19 and returning on Oct. 27. Flying out, we volunteered to be bumped from Dulles to Syracuse and received two $400 vouchers, a hotel room and meal vouchers.
Returning, I reconfirmed our flights, which even had seat assignments. I reconfirmed again on the morning of departure. When we got to the airport, we had been DELETED from the flight. However, we were still on the connecting flight from Chicago to Las Vegas. I'm not sure how they thought we were going to catch the second flight? After seeing the paperwork showing that my husband and I had confirmed reservations with seat assignments, they said, sorry, but we are not on the flight! They called someone and we spent about 45 minutes in angst, as we HAD to get home that night! Finally, we were placed on an American flight, leaving later, arriving home much later.
I wrote to United, complaining about being deleted! A week later I received a letter from Jesse Ramos from Customer Care, offering us each 3,000 frequent flyer miles as a "goodwill gesture".
I find that to be a slap in the face. 3,000 miles is only 12 percent of most airline tickets.
We had volunteered to be bumped and received two $400 voutures, hotel and food, and they delete us and offer us 3,000 miles?
In the past we have flown United quite often, but this clearly makes me believe the level of incompetence and inconsideration, brings flying United again into question.
After the lame 3,000 mile offer, I wrote back to Mr. Ramos and expressed my dissatisfaction and dismay with their dismal offer, and have been rewarded with no response whatsoever.
So, buyer beware, you may have reservations with seat assignments, but that doesn't mean you will fly!!!

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