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Understanding Passenger Needs of the Future

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We are a design research firm in Seattle, and we are studying how design could help improve experiences in air travel.
We would like to get your personal perspective on how airline services challenge and delight you, and postulate on how airlines could innovate on service in the future.
Please take a few moments of your time to share your thoughts on this fascinating topic!

https://www.surveymonkey.com/s/YKLTNJG

Thank you for your time!

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