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Unaccompanied minor

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So my sisterbought our daughters ticket. She is traveling from Okc to Fayetteville today. Now my sister is military 20 yrs and travels frequently.Delta said they waived the assistant fee for our daughter for that reason but when we got there we were charged. They couldn't find it in the computer.Now because they couldn't find it but she was told that.Is there anything we can do because that would mean when we purchase her ticket coming back. ...we have to worry about her not having a assistant.

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