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UA Econ+ refund/repurchase?

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Flying SFO-CDG on business. The company buying the tix will only pay economy. I decided to purchase the Econ+ option for the outgoing and return. UA changed the flight number after the merger with CO but the departure and arrival times are the same. When they made the change, my seat was reassigned in economy. I called the service center and was told by the operator that he couldn't do anything and it all had to be handled online. He said I should ask for a refund on my original purchase and buy a new upgrade. This doesn't make sense to me. Are we supposed to ask for a refund every time they make a schedule change?
Anyone know a number stateside I might be able to call?
Thanks

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