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Turkish Airlines - Leg disappeared

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I bought tickets to fly from SFO-Ataturk, then a couple days later fly Ataturk - Bordeaux. They changed the times on the flights which didn't suit our plans. So I called them and switched that second leg to be Ataturk - Paris. I got email confirmation and verified the change on our online reservation (and luckily captured a screen shot of that).

I looked at our reservation today (the flight is mid-July), and that second leg is just gone. Apparently I fly to Istanbul, swim to France I suppose, then 4 weeks later fly back to Istanbul and then on to SFO.

I've filed a complaint ticket through their customer service department. I don't know how well those work out. Has anyone had experience with them?

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