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Trip Report Turkish Airlines- horrible experience

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I wished I had known this information beforehand. A quick google search would have provided multiple discussions on how Turkish Airlines' customer service is non existent. My husband and I found out the hard way.

We planned a multi-leg trip with Turkish Airline from Rome to Istanbul to Cairo to Athens. We only ended up taking the flight from Rome to Istanbul.

The flight itself from Rome to Istanbul was pretty smooth- no problems. The staff was cordial. We only had carry-ons because of the horrible experiences other users have had.

However, our overall experience with management turned out to be extremely frustrating and awful. Our first interaction with them was when we tried to cancel our Istanbul to Cairo part of the trip because the US department highly suggested that no US citizens should travel to Cairo (during March 2011). We had called Turkish Airlines prior to the trip. The conversation was difficult as the staff spoke limited English. They couldn't change only one leg of the trip without canceling the entire trip without a refund. Apparently in February they were allowing travelers to change their flights to Egypt, but they did not send out a notice about this via email or phone. I don't know how passengers were "magically" supposed to know. We happened to find out on March 2nd when we did a google search and found one obscure online article saying that Turkish Airlines was offering this. It was too late to take this offer.

We then decided to keep the trip but use one of the layovers that was originally intended from Cairo to Greece but stops at Istanbul to get to our final destination- Greece. However, due to their international rule and regulation, they canceled our entire trip because we did not board the flight to Cairo leaving us no way to get to Greece. They didn't inform us via email or phone like many other airlines do that they had canceled. We found out the day before we were supposed to leave Istanbul for Greece when trying to check in for our flight.

We accepted the fact that there was nothing we could do at this point but when we asked on the phone what we could have done to have prevented this surprise cancellation, the manager started yelling that she couldn't help us, and that it was our fault for losing the tickets. We asked again, "What could we have done in the future to prevent our flights from being canceled? If we had tried to change it, our entire flight would have been canceled. If we had gone on the flight, it would not have been safe for US citizens to go to Egypt yet." She admitted that she couldn't understand our question and started shouting at us that it was our fault that our flights were canceled and hung up on us. I was furious. She never answered what we should have done and she kept accusing us that it was our fault. Her tone was rude and never let me finished a sentence, Talking to "English" customer service at Turkish Airlines is no help as they do NOT understand English.

I tried calling Customer service again. The person on the phone said he would find out more by calling me back in 30-45 minutes. I waited one and half hours. During this time, I did a simple google search and found so many complaints about this airline and how the customer service is non-existence. The 2nd person at customer service never called back. I gave up on Turkish Airlines.

Usually the customer service is a place you go to for help and service. If the customer service is horrible, where else can you turn to? I've seen other frustrated customers and it seems like there is nothing else you can do. What have other frustrated customers do? Thanks.

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