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Turkish Air?

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We will be traveling from Chicago to Istanbul and back in October. Turkish Air operates the only nonstop flights between Chicago and Istanbul, and the departure times are well suited for our travel.

This would be our first travel on Turkish Air, so I've been looking at reviews of the airline -- and they're pretty awful. I infer that the flight experience itself is fine, but that customer service is abysmal, especially in emergencies or non-standard situations. However, they do get a 75% approval rating on TripAdvisor, but there are no reviews there, just the ratings.

From those with experience on Turkish Air -- should we be concerned? Especially concerned enough to consider less convenient flights (those with one or two stops, less attractive departure times, etc.)?

Thanks very much.

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