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Trying to get refund for cancelled Delta flight

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I don't know if anyone has any ideas, but I am about to go beserk trying to get a refund from Delta Airlines or Egypt Air for a flight that was cancelled. The flight was from Pittsburgh to JFK and was cancelled due to mechanical issues. I was to catch a flight at JFK to Cairo on Egypt Air which I did not make until two days later after I drove to JFK.

I called Delta to try and get a refund on the unused cancelled flight and they said that although it says Delta on the reservation, it is controlled by Egypt Air and they have to make the refund. Egypt Air says that Delta or the travel agent I went through has to make the refund. My travel agent says to try and get the refund through my trip insurance. My trip insurance says I need a letter from Delta saying the flight was cancelled. Delta says they can not provide me with that letter, I need to contact Egypt Air. See why I am going beserk?

Anyone have any suggestions on how to proceed from here? I am really disgusted with these airlines, especially Delta. There is a lot more to this story concerning their horrible customer service. I'm so tired of everyone trying to pass the buck. Has anyone else gone through anything like this?

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