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Ticketed Name Different Than Passport

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My husband lost his mind while booking an international flight with Delta using points. He was trying to book online but had problems so he used a Delta agent to book. He somehow forgot that the name on his passport is different than what he has gone by all of his life. It's Randell vs Randy. His middle name and last name are correct. When he checked his passport and realized his mistake he called back and Delta said they could't change it over the phone because one leg of the flight is on their partner Korean Air and if they go into the system they may loose the seat? The agent said to change it at the Delta counter when we check in. Does that seem right? I think he needs to check into this more rather than a month from now when we show up at the airport. Any suggestions?

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