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The Big Black X at U.S. Immigration

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I travel a lot and every time I go through U.S. Immigration, the machine gives me a piece of paper with a big X. I then need to answer many questions. In Chicago last year they went through all my luggage, which didn't take long since I fly carry on.

I decided to pay the $100 and get Global Entry. In Chicago last Thursday, I got the Big X at the Global Entry, so I then needed to stand in line with everyone else. I was told that someone probably has a name similar to mine. What should I do now?

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