Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Trip Report 토토 총판 하는일 【 'kakao:dnj2016●텔레그램 : speed2017' 】
  2. 2 Separate tickets with only carry ons -- do I have to go through customs?
  3. 3 Check your electronics or fly American
  4. 4 Priority Pass - Worth It?
  5. 5 Sea-Tac Virgin Atlantic flight
  6. 6 Flying through Casablanca
  7. 7 How to book YYZ-ZRH-NBO-YYZ ?
  8. 8 what if connecting flight cancels
  9. 9 enough time for this flight?
  10. 10 Qantas FF access to Emirates lounge CDG?
  11. 11 aRound-The-World for less than $/€ 1,200
  12. 12 EasyJet
  13. 13 TSA OR Global Entry
  14. 14 How to figure out the cost of a trip when purchasing insurance.
  15. 15 "This route is pending regulatory approval."
  16. 16 Medication Sleep Aid for 30+ Hours Travel
  17. 17 U.K. Registered Traveler vs Fast Track
  18. 18 How do you get from terminal 8 to terminal 2 at JFK airport?
  19. 19 Amsterdam flight change
  20. 20 AA FF flights
  21. 21 Consolidators for Biz Class - has any one used one?
  22. 22 Delta/Virgin Atlantic carryon sizes
  23. 23 Ways to stay entertained at Toronto Airport
  24. 24 Compensation after engine fire, 2 day delay
  25. 25 Europe's LCC routes - lots of changes!
View next 25 » Back to the top

thats lufthansa I found

Jump to last reply

Hi,

This is my first topic in this big fourm.

It is about luthansa airline.

I was having a very bad experience with them.

Here I will write my story.

Initially I want to say that their flight was nice and services on air is perfect.

My bad experience happen in the board.
I bought my ticket from their online website. They provide a choice of reserving the price for 3 days with a cancellation fee if not completed. I paid in the third day and conformation was sent to my E-mail.

http://imageupload.org/en/file/219998/1.png.html

In the same E-mail, it was written clearly:

http://imageupload.org/en/file/219995/2.png.html


Although no reconfirmation is needed as written, I contact Lufthansa office regarding another issue and I asked about my booking. They said that everything is OK and the flight is confirmed.
When I went to the airport, 3 hour prior departure, and in the boarding area they said that there is no ticket number I have for my booking. The reason is not clear for them also as my seat reservation still valid. They said: If you want to flight now, you have to buy another ticket. They make me angry and my family was in very bad situation. As I have booked already everything, I was having no other option. I bought another ticket which cost me 1000 Euro more.
When I reached my destination, which is munich (Germany) I went to their office to complain. They review the reservation and the found that there is no reason for the ticket number not to be issued. But they said that complaint should be done through E-mail, regular mail or Fax. E-mail was sent to them next day for refund of the second booking. The reply was before returning back to my home country by only one day. In the reply:

http://imageupload.org/en/file/219999/3.png.html

They are asking for reconfirmation. How??!!!
It was confirmed already by phone call and also in the E-mail they state clearly that no confirmation is needed.
When I was returning by my new booking, another issue happened to me. That is my infant ticket was not connected with my booking. I spend about 1 hour to resolve this issue. It finally resolved.
Contacting Lufthansa by E-mail is not a good choice although I contacted them before flight by E-mail for questioning and they reply very fast. But when the issue is regarding passenger right they are delaying.
Now, I am waiting for them and I will try my best to have my money back and to share my experience with others about Lufthansa airline.
Luthansa… there is usually better ways to flight

3 Replies |Back to top

Sign in to comment.

Advertisement