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Tap airlines and CPAP machine?

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We are leaving for Madeira by way of London this week and I called TAP to ask about something. Because they changed their carryon rules recently I asked about my husband's CPAP machine. The agent says that NOW you have to have a physician's letter besides telling them what kind,sizing and weight when you check in both for the airline and security.

We are an airline family and have traveled extensively all over the world since my husband got this machine many years ago and have never had this problem. Anyone else? Even the US airline that I work for we don't require all this BS?

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