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Stumped by Delta and Continental in using ff miles

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I know the conventional advice about flying off season and being flexible on dates but sometimes our schedules (or the trip/cruise) make that impossible.
I've perused this board and others and am still looking for a magic key to unlock my miles. When I call 330 (or 331) days in advance to book 2 Business Class award seats I can only book the outbound flight. The airlines will not allow me to put a hold until the date to book the return flight comes available. If they issue the ticket, they charge the RT amount of miles even tho I've only been able to book the outboard part. Then they charge again for the inboard flight when it becomes available. We don't have all those miles and what a poor use of miles to boot. If I wait three weeks until the date the return flights can be booked in order to book the whole itinerary, everything is taken on the day (week and sometimes month) we want to depart.
I finally gave up on calling Delta for a trip to France this past September. I keep calling Delta for a trip LAX-Copenhagen-Stockholm- LAX for next August. Nothing. Finally I did get an itinerary using all miles for BC at 115K miles. I called Delta back that evening to confirm one detail and the agent said the reservation was for economy seat (not BC as I requested and was told) and that BC would cost 175K miles...if it were available.
The cruise line connected with this August trip offers discounted BC air (about$2600 pp). The sooner I tell them our dates, the better they can do for us. Should I give up on using miles?
In December 2010 we want to take a 3 week trip to South America. What can I do now to be able to use our miles on Delta or Continental (we won't have enough on United by the time we need to book in 6-8 weeks). for this 2010 trip????

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