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So Upset - Tried to use American Airlines Advantage Miles for Free Flight

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Hi all. I'm so upset, I have tears in my eyes as I write this. I have been an American Airlines Advantage Member for 9 year now. It has taken me these 9 years to earn 61,000 miles. I pay 85.00 a year to master card to be an advantage gold card member. When I signed up with advantage, they paint a pretty picture of being able to use your miles. It takes 30,000 miles per person for a NY to San Juan round trip flight, so with my 60,000 miles, i'm so excited to use these miles.
I picked my flights on AA.com, round trip for the both of us would have cost us $ 1,372.80. Ouch! But i'm not worried because i'm using my miles, right, - WRONG!
When I called in to use my miles, the operator tells me that I cannot have either flight. It turns out AA sets aside 4 seats per flight for any reward travel. 4 seats!! Are they kidding!!
So the only flight she could give me is 7:50 that night leaving NY and landing at 11:35 pm, on the return trip she could offer me nothing. I told her that we are cruising and must be in San Juan by 2PM (I want to play it safe) and she said that I should stay the night before. I told her, then who is going to pay for our hotel room? She said, you, of course. At this point I spoke to her manager who said that the only way I could use my miles for the flights I want is to double the points, so for 60,000 miles per person, the flights I want are mine! I said that I only have 61,00 miles total! (Remember, you get 1 dollar per mile. So in the past 9 years I have charged 61,000, I'm not that big of a spender to have charged 120,00 dollars! Are they kidding me!) Then he also said that he had no reward travel flights coming home, but he'll tell me what the rates are. I stopped him and said i'm trying to use my reward points so I don't have to pay! He said then there is nothing he could do to help me.
Steamed, I called the executive offices at AAdvantage travel. The woman I spoke to there listened and I told her, AA will lose me as a customer if you can't help me out here. She said she was sorry about this & she will note my comments. I asked to speak to her supervisor & she said that there were no supervisors available, but they will review what she wrote. I asked if a manager will be contacting me and she said no.
I'm just so frustrated about this. I had'nt counted on paying for airfare because I was think of using these miles. With free airfare, we were going to be able to pay for a jr. suite that i've been dreaming of! I'm even more possed that i've been a loyal AA customer for years and they did absolutely nothing to keep me as a customer. I was thinking of writing a letter to the president of AA advantage, but I doubt it would do anything. This just seems like false advertising to me, they advertise earn points & fly free, but my selection on flights was little to none. It also burns me that there is availability on these flights! ) :
I did tell the last lady I spoke to that there are too many competetive airlines at a lesser cost (Jet Blue, Ted, Song) out there to deal with this. She had no comment. My best friend uses her American Express card & uses her free points with Delta all the time, she never has had this type of problem.
Just wanted to vent,
Thanks for listening,
Marina

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