Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 0nline : yahoo MAIL Tec*h SUPP0RT CONTACT 1:844:291 :6706 yahoo mail 24*7
  2. 2 got bumped-how full was flight?
  3. 3 SFO runway closures ?
  4. 4 Trip Report Excellent Experience on Singapore Airlines Long Haul cattle class
  5. 5 AA from PHL to LIH for Seniors
  6. 6 Help!
  7. 7 A horror story about Justfly
  8. 8 Amaszonas Airlines
  9. 9 El Salvador plane change
  10. 10 Would you rather...KEF vs ARN Layover
  11. 11 You gotta love Southwest
  12. 12 Vancouver Ariport lounges?
  13. 13 Picking a seat on Virgin
  14. 14 Condor phone number???
  15. 15 Condor flight check-in, seat selection, bag check, etc help?
  16. 16 Connection time
  17. 17 Anyone need round trip tickets to France / Barcelona
  18. 18 Priceline BA Flight on AA Codeshare Questions
  19. 19 Carry on
  20. 20 Upgraded; will it stick?
  21. 21 LAX Terminal Reshuffle
  22. 22 When can the pilot turn off the fasten seatbelt sign
  23. 23 International trip to Zurich, in parts...?
  24. 24 First time to Italy
  25. 25 Departing FCO
View next 25 » Back to the top

small claims court for travel website (orbitz)

Jump to last reply

Does anyone have any resources, experience, or information on what to do when you are getting royally screwed by a travel booking company?

Just returned from a 2 week trip to UAE and then India yesterday. My husband and I booked the flights on November 30th and purchased trip insurance at time of booking. While in Dubai I got major food poisoning and had to go to the hospital which made us miss our flight from Dubai to Delhi. We had to reschedule it to the following day which cost $1500. There was no other option and we figured with travel insurance we would recover at least some of the hit. My husband tried filing a claim while still in Dubai but had trouble with it. Didn't have the ability to make a phone call so we decided to pursue it full on when we returned to USA yesterday. Allianz (our travel insurance) had no record of us purchasing insurance. We had a confirmation email from Orbitz with the travel insurance number so we were confused. We called Orbitz who happily gave us the same travel insurance number again and confirmed they had a record of the insurance confirmation. After pursuing it longer it turned out that at time of booking, Orbitz somehow did not actually charge our credit card for the insurance and never purchased it from Allianz.

Orbitz is not taking responsibility for this AT ALL and is only offering us a $200 voucher for future travel for the "inconvenience". They also claim that the tickets were purchased too long ago and they can't do an IT investigation to see what went wrong (The tickets were purchased less than 4 months ago!). I guess our only option is to take them to small claims? I'm blown away by the lack of customer service.

Any advice or insight?

51 Replies |Back to top

Sign in to comment.

Advertisement