Air Travel Forums

Post New Topic

Recent Activity

  • Announcement:
  • Recent Spam Attacks
    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
View all Air Travel activity »
  1. 1 Voice calls during flights?
  2. 2 Anybody Flown AA Main Cabin Extra on the 789?
  3. 3 Flight Honolulu to New York
  4. 4 Scandinavian SAS Plus
  5. 5 Lufthansa or Condor Air
  6. 6 meal service on 10:30 pm deaprture?
  7. 7 connection in jfk for only 90 minutes
  8. 8 Connection Time at Heathrow.
  9. 9 Traveling to Spain in March
  10. 10 UA New (?) Economy Class Fare
  11. 11 Google Flights ?
  12. 12 Jat Airlines? (AKA Serbia Airlines?)
  13. 13 Norwegian Air - What's the catch?
  14. 14 LAX Domestic to Int'l Connx
  15. 15 Flying through Istanbul onto Montenego-Safety?
  16. 16 Premium Economy Virgin Atlantic
  17. 17 Help with Seats on KLM Flight
  18. 18 FLL Navigating Fort Lauderdale airport
  19. 19 Logging into my Aadvantage account
  20. 20 Does a OneWorld Explorer ticket make sense?
  21. 21 Flying "Backwards"
  22. 22 Europe (Lisbon) to Miami: Iberia or Lufthansa in terms of cabin comfort?
  23. 23 Asking for a sandwich in lieu of a hot meal
  24. 24 Reclining Seats in BA Premium Econ?
  25. 25 Delta and Virgin
View next 25 » Back to the top

small claims court for travel website (orbitz)

Jump to last reply

Does anyone have any resources, experience, or information on what to do when you are getting royally screwed by a travel booking company?

Just returned from a 2 week trip to UAE and then India yesterday. My husband and I booked the flights on November 30th and purchased trip insurance at time of booking. While in Dubai I got major food poisoning and had to go to the hospital which made us miss our flight from Dubai to Delhi. We had to reschedule it to the following day which cost $1500. There was no other option and we figured with travel insurance we would recover at least some of the hit. My husband tried filing a claim while still in Dubai but had trouble with it. Didn't have the ability to make a phone call so we decided to pursue it full on when we returned to USA yesterday. Allianz (our travel insurance) had no record of us purchasing insurance. We had a confirmation email from Orbitz with the travel insurance number so we were confused. We called Orbitz who happily gave us the same travel insurance number again and confirmed they had a record of the insurance confirmation. After pursuing it longer it turned out that at time of booking, Orbitz somehow did not actually charge our credit card for the insurance and never purchased it from Allianz.

Orbitz is not taking responsibility for this AT ALL and is only offering us a $200 voucher for future travel for the "inconvenience". They also claim that the tickets were purchased too long ago and they can't do an IT investigation to see what went wrong (The tickets were purchased less than 4 months ago!). I guess our only option is to take them to small claims? I'm blown away by the lack of customer service.

Any advice or insight?

51 Replies |Back to top

Sign in to comment.

Advertisement