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SEA-AMS-FCO transfer luggage question

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My friend will be making a transfer in AMS on her way to FCO. She is flying Delta and then a KLM code share to FCO. Her travel agent told her that she will have to pick up her checked bags in AMS and then recheck them on the way to FCO but not on the way back to SEA. I told her that was incorrect, that her bags would be checked to FCO and she wouldn't see them until Rome. To be sure we called Delta and the agent told us she WOULD have to pick up her bags in AMS. Could this possible be true? I have never had to pick up bags when transiting in a European airport but I don't want to give out bad information. Thanks

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