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Requesting compensation for delayed flight under EU 261/2004

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Wondering if anyone on this forum has had success requesting compensation from American Airlines under EU 261/2004. Daughter just came back from semester abroad in Europe. She was due to fly home on a United flight that was cancelled the morning of the flight. After much back and forth between United and American, she was able to get on a flight that was due to leave at around the same time as her original flight, except that due to mechanical problems the 2nd flight was delayed by 4+ hours. American Airlines handed out information about the regulation and from my read of the info she may be entitled to about 600 Euros. She sent an email to requesting the refund. Anyone know if that is the right address and/or how long it should take to receive a response? Thanks for any info about others experience with this process.

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