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Requesting compensation for delayed flight under EU 261/2004

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Wondering if anyone on this forum has had success requesting compensation from American Airlines under EU 261/2004. Daughter just came back from semester abroad in Europe. She was due to fly home on a United flight that was cancelled the morning of the flight. After much back and forth between United and American, she was able to get on a flight that was due to leave at around the same time as her original flight, except that due to mechanical problems the 2nd flight was delayed by 4+ hours. American Airlines handed out information about the regulation and from my read of the info she may be entitled to about 600 Euros. She sent an email to aa.ecclaims@aa.com requesting the refund. Anyone know if that is the right address and/or how long it should take to receive a response? Thanks for any info about others experience with this process.

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