Air Travel Forums

Start a new topic Change Forum
Advanced search

Rare event: Praise for TSA

Jump to last reply

Flew out of DCA yesterday morning; realized late last evening that did not have passport which I last recall using as ID at TSA security. Googled airport lost & found, learned the office is open weekdays only until 4:30 PM, but they do provide an online report form which I submitted. A bit of further online searching produced the number for the TSA office at DCA. Agent answering my call was pleasant and knowledgeable, confirmed that they had my passport (along with freshly reloaded DC Metro Smart-card.) I was concerned that if they handed them over to airport lost & found the chances of their being misplaced would increase. TSA officer took down the info required to allow a friend of mine who lives in the area to retrieve the items. Just got off the phone with that friend who confirmed that he had retrieved the items with no fuss other than producing ID and signing a release form in a pleasant interaction with TSA staff at the airport.
There is so much complaining about TSA and its staff (including from me) that I thought it only fair to note this instance of friendly, knowledgeable, efficient service.

8 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Writers Needed for Mexico
    by Emily_D Fodor's Editor | Posted on Jul 24, 14 at 12:19 PM
View all Air Travel activity »
  1. 1 Which to fly into....Milan or Rome?
  2. 2 CDG-VRN Carry-On Question
  3. 3 Priority Pass - Worth It?
  4. 4 Airfare for Budapest May 2015
  5. 5 Question about Star Alliance lounge access
  6. 6 US Air Absolutely Horrid
  7. 7 Dubai / Visa
  8. 8 Keflavik Iceland changing planes
  9. 9 HELP ME TO CHOOSE A BEST CONNECTION TO AVOID ROAMING CHARGES IN AUSTRALIA
  10. 10 Ticketed Name Different Than Passport
  11. 11 Qater Airlines - 3 hr layover in Doha now 13 hours
  12. 12 Seeking suggestions for airport that SW flies into and has PNS connections
  13. 13 PHL-FCO-ATH where will we go through passport control/customs?
  14. 14 VISA date conflict
  15. 15 Biz lounge in Toronto
  16. 16 Does a first class tix automatically give one entry to Club?
  17. 17 When to buy ticket?
  18. 18 Be Careful About Turkish Airlines
  19. 19 Self check-in airBaltic
  20. 20 Beware of Bravofly
  21. 21 Anyone know, LAX to NAN, sustenance :)?
  22. 22 Has Anyone Tried US CBP's Mobile Passport Control at ATL?
  23. 23 Atlanta International Terminal
  24. 24 Expedia - Stay Away at all Costs
  25. 25 TSA pre-check, what a joke!
View next 25 » Back to the top