Air Travel Forums

Start a new topic Change Forum
Advanced search

Rare event: Praise for TSA

Jump to last reply

Flew out of DCA yesterday morning; realized late last evening that did not have passport which I last recall using as ID at TSA security. Googled airport lost & found, learned the office is open weekdays only until 4:30 PM, but they do provide an online report form which I submitted. A bit of further online searching produced the number for the TSA office at DCA. Agent answering my call was pleasant and knowledgeable, confirmed that they had my passport (along with freshly reloaded DC Metro Smart-card.) I was concerned that if they handed them over to airport lost & found the chances of their being misplaced would increase. TSA officer took down the info required to allow a friend of mine who lives in the area to retrieve the items. Just got off the phone with that friend who confirmed that he had retrieved the items with no fuss other than producing ID and signing a release form in a pleasant interaction with TSA staff at the airport.
There is so much complaining about TSA and its staff (including from me) that I thought it only fair to note this instance of friendly, knowledgeable, efficient service.

8 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Air Travel activity »
  1. 1 Manchester vs London flights from the US
  2. 2 JetBlue Amex card
  3. 3 Travelers Insurance
  4. 4 Around the World Fare on OneWorld?
  5. 5 Best premium economy to Europe
  6. 6 Premium economy--timing of purchase
  7. 7 Shortened connection time at FCO
  8. 8 never fly LIAT
  9. 9 Anyone used webjet.com?
  10. 10 Layover in the airport
  11. 11 Ryan air carry on personal items
  12. 12 Global Entry Program and TSA PreCheck Question
  13. 13 best time to purchase ticket
  14. 14 Sleeping on airplanes (in cattle class)
  15. 15 Anyone know anything about JetnSave?
  16. 16 Upgrading econ to biz on United
  17. 17 Check your contract and don't get cancer
  18. 18 Help: Airfare to Madrid has skyrocketed - why?
  19. 19 Hiw Much Time to get Thru Customs & Immigration at IAH
  20. 20 help booking w Ryan air
  21. 21 Tickets Gdansk-London-Lisbon - anybody need?
  22. 22 Booked on United with codes share to Europe/No seat reservation allowed
  23. 23 When to book a companion ticket on BA?
  24. 24 Taxes and carrier-imposed fees - EXORBITANT!
  25. 25 what happens if flight is delayed or cancelled and you miss the event
View next 25 » Back to the top