Air Travel Forums

Start a new topic Change Forum
Advanced search

Rare event: Praise for TSA

Jump to last reply

Flew out of DCA yesterday morning; realized late last evening that did not have passport which I last recall using as ID at TSA security. Googled airport lost & found, learned the office is open weekdays only until 4:30 PM, but they do provide an online report form which I submitted. A bit of further online searching produced the number for the TSA office at DCA. Agent answering my call was pleasant and knowledgeable, confirmed that they had my passport (along with freshly reloaded DC Metro Smart-card.) I was concerned that if they handed them over to airport lost & found the chances of their being misplaced would increase. TSA officer took down the info required to allow a friend of mine who lives in the area to retrieve the items. Just got off the phone with that friend who confirmed that he had retrieved the items with no fuss other than producing ID and signing a release form in a pleasant interaction with TSA staff at the airport.
There is so much complaining about TSA and its staff (including from me) that I thought it only fair to note this instance of friendly, knowledgeable, efficient service.

8 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Writers Needed for Japan
    by Emily_D Fodor's Editor | Posted on Mar 26, 15 at 02:38 PM
View all Air Travel activity »
  1. 1 Need Advice on EU 261--contact Lufthansa or United for compensation?
  2. 2 US Airways schedule changes
  3. 3 Airside lounges at HKG: recommendations?
  4. 4 When to book?
  5. 5 never fly LIAT
  6. 6 Booked on United with codes share to Europe/No seat reservation allowed
  7. 7 Comparing Business Class Experience: AA, USAir International
  8. 8 Trip Report Review of Air France Premium Economy
  9. 9 Getting bumped from Premium Economy on Delta/KLM
  10. 10 Lufthansa Intra-Europe Travel: How strict on hand baggage?
  11. 11 Airfare to Italy
  12. 12 Booking a United award in Lufthansa premium economy: Is it possible?
  13. 13 Alitalia
  14. 14 Around the World Fare on OneWorld?
  15. 15 Layover in the airport
  16. 16 Bringing in Bali coffee to Brunei and UK.
  17. 17 Any difference between Air NZ Business Class seats, 777-300, 787?
  18. 18 AA Downgrading from 777's to 767's on DFW-FRA Route
  19. 19 San Jose Costa Rica to Havana Cuba
  20. 20 British Air Miles - Household Account Question
  21. 21 Confusing Lufthansa Carry On Weight Restrictions
  22. 22 use of united skylounge if flying a different airline
  23. 23 Crease on passport ID page
  24. 24 Beware of Bravofly
  25. 25 JetBlue Amex card
View next 25 » Back to the top