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Question about JetBlue's policy when airfare goes down?

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I've never flown jetBlue, but recently booked a flight. The airfare for the first let recently went doen $20 per person (there are 2 of us flying). i was under the impression that Jetblue was one of those airlines that gives you some kind of credit when the airfare goes down. Their own website says that they sell seats at the lowest fair and then when those seats are gone, they go to the second lowest fair and so on. I called the 800 number and asked a rep about this and she said they only credit you if the difference is more than $40 b/c it costs 40 to "change" a flight. Is this your understanding of how jetblue works or should I fight this some more. I know it's only $20 each, but we had to change our flight and the flight ended up costing us $140 more per person, (in addition to what we originally paid) and i'd feel better if we could save a little of that. TIA!

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