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Qatar Airways - Terrible Customer Service

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My husband and I recently travelled from Singapore to Paris return with Qatar Airways.

Although we are seasoned travellers we had never flown with Qatar Airways before. In hindsight, we wish we never did.

We encountered various problems with Qatar's office staff in Singapore, their on-line check-in system never worked, their 'so-called' business class lounge in Singapore was a dump, and various other issues in relation to their terrible and indifferent customer service approach especially in relation to their Customer Relations Department.

I was wondering whether anyone has experienced similar problems and whether they had received satisfaction from their dealings with Qatar's Customer Relations Department and, if not, did they take the matter further and were their issues resolved.

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