Air Travel Forums

Start a new topic Change Forum
Advanced search

Trip Report Paris airport wheelchair service

Jump to last reply

Paris airport, 3 hour wait for wheelchair.

I am 83 and have reduced mobility. Last Sat 13th/Sun 14th I flew overnight from Toronto to Malaga via Paris with Air France. Requested assistance at all airports had been confirmed and excellent wheelchair service was provided at Toronto and again in Malaga. However, at Charles de Gaulle I and three other elderly disabled passengers were forced to wait for over three hours in the arrival hall, no water or toilets within walking distance.

The Air France ground staff at the desk (which is 100 metres from the seating area, why?) were very cooperative and concerned but their frequent telephone requests for wheelchairs produced no results. Every half hour or so we were told assistance would be there in 20 or 30 minutes but no wheelchairs arrived. I and the other passengers all missed our connecting flight to Malaga and had to take a flight some hours later. This change of flight was presumably the cause of my luggage not arriving until the next day.

We had arrived in Paris at 08:10 and at 11:10 we were still in the arrivals hall. As the time for the later flight drew near I believe the Air France ground staff were considering using their own cars to take us somehow to the other terminal. 

Finally, wheelchairs did show up to take us to the later flight, too late to visit the Lounge. The pusher (labelled "Samsic Assistance") told me that the terminal he was taking me to to catch the Malaga flight was not regularly in his area of service. That is no excuse for leaving us in the arrivals hall for more than three hours and causing us to miss our connection.

I had booked this trip in Premiere Affaires Class at considerable expense because of my age and disability. I was not able to get to the Lounge at all and instead spent over half a day in the public area, mostly in the barren arrivals hall. So someone's computer dropped our names off the list. So the wheelchair control is some distance away. They could have brought the chairs from Germany in less time. If the staffing or equipping is so lean that it takes more than three hours to respond to an unexpected need for assistance they should resign immediately. This is worse than bad service, it is an insult, disgusting, chaos.

6 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Please Take Our Survey
    by Emily_D Fodor's Editor | Posted on Jan 20, 15 at 11:06 AM
View all Air Travel activity »
  1. 1 Int. min time for connection @ ORD
  2. 2 upgrading flights
  3. 3 Manchester vs London flights from the US
  4. 4 Kayak monthly search feature gone?
  5. 5 Hiw Much Time to get Thru Customs & Immigration at IAH
  6. 6 How to get to JFK from Connecticut without driving
  7. 7 can you suggest items for "care kit" for first time flyer?
  8. 8 Questions re. connecting in Toronto for a Europe flight
  9. 9 Sharing an excellent experience
  10. 10 Tiger Airways--Is it Really that Bad?
  11. 11 Fly home from Maldives or Mumbai?
  12. 12 Checked bag allowance for International travel
  13. 13 Air Canada - Vancouver-Montreal-QuebecCity
  14. 14 Trip Report Gimpy Geezer and Wife Fly Air France A380 Premium Economy from DC to Europe
  15. 15 Jetstar Business Class
  16. 16 Which site to use (or not) to book airfare
  17. 17 spirit airlines usa
  18. 18 Using AA ff miles for Asia
  19. 19 How far in advance to book award travel
  20. 20 Compensation from United Airlines for denial of boarding (involuntary)
  21. 21 Which airlines serve sparking mineral water to economy passengers?
  22. 22 Condor Airlines?
  23. 23 flying Phoenix to JFK to Rome on honeymoon...Where do we clear customs?
  24. 24 Buying two separate tickets a potential problem?
  25. 25 Luggage on Long Layover
View next 25 » Back to the top