Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Southwest Airlines questions
  2. 2 Anyone on SQ 403 Singapore Airlines 10th Oct
  3. 3 Cathay Vs. What Other Airline for nervous flyer (NYC>HKA)
  4. 4 FLL Navigating Fort Lauderdale airport
  5. 5 Is Alitalia that bad?
  6. 6 flights to Basel
  7. 7 Air Berlin and Brussels Airlines questions
  8. 8 Interesting piece on why and how airlines are making you miserable
  9. 9 2 airlines baggage transfer
  10. 10 KLM carry on restrictions
  11. 11 Trip Report Istanbul (Sabiha Gökçen) to Frankfurt–Turkish Airlines–Business Class
  12. 12 Trip Report REVIEW: Cathay Pacific Business Class
  13. 13 Small seats - big passengers
  14. 14 Trip Report REVIEW: Cathay Pacific Premium Economy
  15. 15 Iceland/Alaska Air new partnership
  16. 16 Trip Report Flight Review – Vancouver to Hong Kong – Air Canada – Business Class
  17. 17 Does a OneWorld Explorer ticket make sense?
  18. 18 Volaris ticket purchase
  19. 19 Alitalia
  20. 20 Reviews of Aer Lingus
  21. 21 Allegiant Ai
  22. 22 Ditching second and third legs on a one-way ticket
  23. 23 Trip Report Warning if flying Etihad Airways
  24. 24 No more foreign conversion fees on my AA card?
  25. 25 Herbs and Spices
View next 25 » Back to the top

Trip Report Paris airport wheelchair service

Jump to last reply

Paris airport, 3 hour wait for wheelchair.

I am 83 and have reduced mobility. Last Sat 13th/Sun 14th I flew overnight from Toronto to Malaga via Paris with Air France. Requested assistance at all airports had been confirmed and excellent wheelchair service was provided at Toronto and again in Malaga. However, at Charles de Gaulle I and three other elderly disabled passengers were forced to wait for over three hours in the arrival hall, no water or toilets within walking distance.

The Air France ground staff at the desk (which is 100 metres from the seating area, why?) were very cooperative and concerned but their frequent telephone requests for wheelchairs produced no results. Every half hour or so we were told assistance would be there in 20 or 30 minutes but no wheelchairs arrived. I and the other passengers all missed our connecting flight to Malaga and had to take a flight some hours later. This change of flight was presumably the cause of my luggage not arriving until the next day.

We had arrived in Paris at 08:10 and at 11:10 we were still in the arrivals hall. As the time for the later flight drew near I believe the Air France ground staff were considering using their own cars to take us somehow to the other terminal. 

Finally, wheelchairs did show up to take us to the later flight, too late to visit the Lounge. The pusher (labelled "Samsic Assistance") told me that the terminal he was taking me to to catch the Malaga flight was not regularly in his area of service. That is no excuse for leaving us in the arrivals hall for more than three hours and causing us to miss our connection.

I had booked this trip in Premiere Affaires Class at considerable expense because of my age and disability. I was not able to get to the Lounge at all and instead spent over half a day in the public area, mostly in the barren arrivals hall. So someone's computer dropped our names off the list. So the wheelchair control is some distance away. They could have brought the chairs from Germany in less time. If the staffing or equipping is so lean that it takes more than three hours to respond to an unexpected need for assistance they should resign immediately. This is worse than bad service, it is an insult, disgusting, chaos.

6 Replies |Back to top

Sign in to comment.