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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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ORBITZ ROUNDTRIP AIRTRAVEL BOOKED

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A group of friend's were present when one received a telephone call from father that mother in hospital (dying). I went online, normally i personally book through hotwire, however, ORBITZ.COM came up with the least expensive rountrip on Delta Airlines. I just put in a tentative return date not knowing when his mother would pass. Another friend put the expense on her credit card. We did not print that page! The confirmation sent did not indicate either one way OR round trip, but subsequent emails have been received by Orbitz with even less expensive round trips. Funeral for his mother was today! He is the sole provider for his family and wants to return on February 2. Called Delta for return flight and they said to contact Orbitz and that there was an error. First call to Orbitz the initial cust. serv. rep. admitted there was an error, put his wife and I on hold for an hour before getting a supervisor, who refused to schedule and book the return flight. Told us it would be $910! After reinterating the circumstances she told us it would be $150 to change the return! Four days and an email & phone call to corporate, still no remedy! Help, please!

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