Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Transfer to Vermont from JFK
  2. 2 Combining star alliance tickets if purchased separately.
  3. 3 how to use rewards for upgrades
  4. 4 Lufthansa luggage limitations
  5. 5 Tramadol
  6. 6 easyJet westard-ho
  7. 7 Help with JFK to VTE flights
  8. 8 Transiting through FRA
  9. 9 Best time to book internationsl flights on United, using FF miles
  10. 10 Why is Malaysian air SO HIGH!!
  11. 11 Air Berlin Going Out of Business
  12. 12 question about changing terminals
  13. 13 Customs/Baggage Claim in Athens Greece Question
  14. 14 Group Travel on Southwest
  15. 15 delta arrival virgin atlantic departure at Atlanta
  16. 16 BA short turnaround time
  17. 17 Changng a Delta Code Share with KLM
  18. 18 helli
  19. 19 redress number question
  20. 20 Trip Report Excellent Experience on Singapore Airlines Long Haul cattle class
  21. 21 Segment-by-segment searching for award travel? t
  22. 22 Chicago to Denver or Rapid City?
  23. 23 How is this possible?
  24. 24 Connection time at Heathrow
  25. 25 Would you use frequent flier miles for an Alitalia ticket for next May?
View next 25 » Back to the top

Orbitz Booking Error

Jump to last reply

Has anyone else come across this issue? I'm trying to book a flight through Orbitz like I normally do and at payment I get an error stating, "due to possible misuse, this account cannot be used to make this reservation. Please use another account."

I sent this email to Orbitz but I don't really expect a reply. I've found their customer service to be terrible in the past.

"Hello,

I just got off the phone with an Orbitz customer service rep. He basically said that I cannot book through Orbitz stating that "there's been a lot of fraud." I have been using Orbitz for years for flight and hotels. I told him the error that I was seeing and he said there's no resolution. The error stated my account cannot be used to make this reservation and to use a different account or to select another payment.

Just wanted to let you know. He also suggested that I create another Orbitz account and try to book using that. Why would I do that?!

When I got the error message the first action I took was to call my bank who issued my credit card. They stated there is no problems on their end and my card is current and active with no balance. Ready to use.

The Orbitz rep wasn't helpful in the least. I don't mind booking with another agency from now on and I suppose I'll have to. I just wanted to let you know that whatever error this is giving customers may be costly. I was trying to book two tickets from the U.S. To Brazil.

I called Orbitz back just to make sure the first rep was correct, thinking maybe he's new. The second rep was very nice. However she just said she would have to transfer me to sales. I was willing to do it that way...until I heard a hold time of 37 minutes!

Any idea what happened? Will I be able to book through Orbitz again or should I close the account? After I hung up with the rep, I went on Priceline and got the same flight, same cost and used the same credit card with no issues whatsoever.

Thanks,"

8 Replies |Back to top

Sign in to comment.

Advertisement