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Orbitz Booking Error

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Has anyone else come across this issue? I'm trying to book a flight through Orbitz like I normally do and at payment I get an error stating, "due to possible misuse, this account cannot be used to make this reservation. Please use another account."

I sent this email to Orbitz but I don't really expect a reply. I've found their customer service to be terrible in the past.


I just got off the phone with an Orbitz customer service rep. He basically said that I cannot book through Orbitz stating that "there's been a lot of fraud." I have been using Orbitz for years for flight and hotels. I told him the error that I was seeing and he said there's no resolution. The error stated my account cannot be used to make this reservation and to use a different account or to select another payment.

Just wanted to let you know. He also suggested that I create another Orbitz account and try to book using that. Why would I do that?!

When I got the error message the first action I took was to call my bank who issued my credit card. They stated there is no problems on their end and my card is current and active with no balance. Ready to use.

The Orbitz rep wasn't helpful in the least. I don't mind booking with another agency from now on and I suppose I'll have to. I just wanted to let you know that whatever error this is giving customers may be costly. I was trying to book two tickets from the U.S. To Brazil.

I called Orbitz back just to make sure the first rep was correct, thinking maybe he's new. The second rep was very nice. However she just said she would have to transfer me to sales. I was willing to do it that way...until I heard a hold time of 37 minutes!

Any idea what happened? Will I be able to book through Orbitz again or should I close the account? After I hung up with the rep, I went on Priceline and got the same flight, same cost and used the same credit card with no issues whatsoever.


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