Orbitz Booking Error
May 17th, 2015, 02:43 AM
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Orbitz Booking Error
Has anyone else come across this issue? I'm trying to book a flight through Orbitz like I normally do and at payment I get an error stating, "due to possible misuse, this account cannot be used to make this reservation. Please use another account."
I sent this email to Orbitz but I don't really expect a reply. I've found their customer service to be terrible in the past.
"Hello,
I just got off the phone with an Orbitz customer service rep. He basically said that I cannot book through Orbitz stating that "there's been a lot of fraud." I have been using Orbitz for years for flight and hotels. I told him the error that I was seeing and he said there's no resolution. The error stated my account cannot be used to make this reservation and to use a different account or to select another payment.
Just wanted to let you know. He also suggested that I create another Orbitz account and try to book using that. Why would I do that?!
When I got the error message the first action I took was to call my bank who issued my credit card. They stated there is no problems on their end and my card is current and active with no balance. Ready to use.
The Orbitz rep wasn't helpful in the least. I don't mind booking with another agency from now on and I suppose I'll have to. I just wanted to let you know that whatever error this is giving customers may be costly. I was trying to book two tickets from the U.S. To Brazil.
I called Orbitz back just to make sure the first rep was correct, thinking maybe he's new. The second rep was very nice. However she just said she would have to transfer me to sales. I was willing to do it that way...until I heard a hold time of 37 minutes!
Any idea what happened? Will I be able to book through Orbitz again or should I close the account? After I hung up with the rep, I went on Priceline and got the same flight, same cost and used the same credit card with no issues whatsoever.
Thanks,"
I sent this email to Orbitz but I don't really expect a reply. I've found their customer service to be terrible in the past.
"Hello,
I just got off the phone with an Orbitz customer service rep. He basically said that I cannot book through Orbitz stating that "there's been a lot of fraud." I have been using Orbitz for years for flight and hotels. I told him the error that I was seeing and he said there's no resolution. The error stated my account cannot be used to make this reservation and to use a different account or to select another payment.
Just wanted to let you know. He also suggested that I create another Orbitz account and try to book using that. Why would I do that?!
When I got the error message the first action I took was to call my bank who issued my credit card. They stated there is no problems on their end and my card is current and active with no balance. Ready to use.
The Orbitz rep wasn't helpful in the least. I don't mind booking with another agency from now on and I suppose I'll have to. I just wanted to let you know that whatever error this is giving customers may be costly. I was trying to book two tickets from the U.S. To Brazil.
I called Orbitz back just to make sure the first rep was correct, thinking maybe he's new. The second rep was very nice. However she just said she would have to transfer me to sales. I was willing to do it that way...until I heard a hold time of 37 minutes!
Any idea what happened? Will I be able to book through Orbitz again or should I close the account? After I hung up with the rep, I went on Priceline and got the same flight, same cost and used the same credit card with no issues whatsoever.
Thanks,"
May 17th, 2015, 02:36 PM
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There it is, the same fear mongering about online travel agencies! What problems, Kathie? Please reply with concrete examples, ideally of problems that you have experienced, but hey, I'll even take problems that people you know have had.
Theoretical problems are irrelevant.
As for you, SeekerOfTheWay, seek another way. Open a new account, obviously, because your existing one is suspected of being fraudulent.
Theoretical problems are irrelevant.
As for you, SeekerOfTheWay, seek another way. Open a new account, obviously, because your existing one is suspected of being fraudulent.
May 18th, 2015, 05:26 AM
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The boyfriend booked through an online booking site, and when our flight was cancelled (I booked through AA.com, same price) he had to work with Expedia to get on a new flight and I just had to work with a gate agent. I was on the next open flight out, he was booked on a different airline, with a layover (well out of the way!).
I don't see why it's just not easier to open a new account? Do you get some sort of perk/bonus for booking X number of flights with Orbitz or something?
I don't see why it's just not easier to open a new account? Do you get some sort of perk/bonus for booking X number of flights with Orbitz or something?
May 18th, 2015, 05:15 PM
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No reason to open a new Orbitz account. For one, yes I have Orbitz rewards earned. Secondly, I only have one email address so I can't open a new account. And lastly, Orbitz was convenient because it had all my info saved. Might as well just open a new account with another agency. The rep wasn't even sure if opening a new Orbitz account would solve the issue.
Bottom line, they lost the business. It was a ~2500 sale. Doesn't bother me and it didn't take long to just buy from someone else. My email to them was a courtesy in case they wanted to look into the issue. If they don't, so be it. It's a shame because I like Orbitz and have been using them for years, around when they first started.
I was just wondering if anyone else had seen this error.
Bottom line, they lost the business. It was a ~2500 sale. Doesn't bother me and it didn't take long to just buy from someone else. My email to them was a courtesy in case they wanted to look into the issue. If they don't, so be it. It's a shame because I like Orbitz and have been using them for years, around when they first started.
I was just wondering if anyone else had seen this error.
May 18th, 2015, 05:20 PM
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Oh, and the email was also your them know their customer service was lacking, in my opinion. They also sent me a survey that I filled out appropriately. Usually when there's an error of some sort with a company, and I call customer service, the rep can resolve the issue or at least escalate it to see if it can be resolved.
I just thought it strange that the repel was, "yeah, there's been fraud." I was expecting them to continue with, " let's verify you and your account so you can continue with your purchase."
I suppose the lack of interest in the error or in resolving it, and thereby getting a sale, baffled me a bit.
I just thought it strange that the repel was, "yeah, there's been fraud." I was expecting them to continue with, " let's verify you and your account so you can continue with your purchase."
I suppose the lack of interest in the error or in resolving it, and thereby getting a sale, baffled me a bit.
May 19th, 2015, 08:13 PM
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That same (or worse) attitude, Seeker, is to be expected if you are traveling on an Orbitz purchased itinerary and run into irregularities such as weather delay. My experience was much like that of needmorevacations' BF. I have scrupulously avoided them since. And btw you can easily get travel alerts directly from the airlines, too. Especially with international travel, I would much rather get and follow guidance from the transporting airline than from a third party.
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