Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Generate: Tec^h SUPP0RT McAfee+antivirus CONTACT 1:800:570:1233 mcafee
  2. 2 SFO runway closures ?
  3. 3 Amaszonas Airlines
  4. 4 El Salvador plane change
  5. 5 A horror story about Justfly
  6. 6 Would you rather...KEF vs ARN Layover
  7. 7 You gotta love Southwest
  8. 8 Vancouver Ariport lounges?
  9. 9 Picking a seat on Virgin
  10. 10 Condor phone number???
  11. 11 Condor flight check-in, seat selection, bag check, etc help?
  12. 12 Connection time
  13. 13 Anyone need round trip tickets to France / Barcelona
  14. 14 Priceline BA Flight on AA Codeshare Questions
  15. 15 Carry on
  16. 16 Upgraded; will it stick?
  17. 17 LAX Terminal Reshuffle
  18. 18 When can the pilot turn off the fasten seatbelt sign
  19. 19 International trip to Zurich, in parts...?
  20. 20 First time to Italy
  21. 21 Departing FCO
  22. 22 Car seat harassment
  23. 23 Air Canada rouge or air transat?
  24. 24 Is it safe to put a laptop in a carry on suitcase?
  25. 25 United Baggage Question
View next 25 » Back to the top

Need Advice on EU 261--contact Lufthansa or United for compensation?

Jump to last reply

We just had a delay that got us to our final destination five hours late. As I understand, this qualifies us for compensation under EU 261 since our originating flights were on Lufthansa.

Route was BLR (Bangalore) to FRA (Frankfurt) to ORD (O'Hare) to MSP. Tickets were booked on United's website. The BLR and FRA originating segments were on a Lufthansa codeshare, and we were on Lufthansa flights. These connected to a United flight out of ORD.

Our FRA to ORD flight was unable to get a gate at ORD, so we just barely missed our connecting flight out of ORD. All of United's flights to MSP were way overbooked, and there were no seats. We were on standby for two flights but couldn't get two seats on either of those flights. Finally, we got seats on a flight that got us into MSP almost five hours after we were scheduled to arrive.

Do I approach Lufthansa or United about compensation? Frankly, it is United I am fed up with since they provided absolutely no assistance whatsoever and did not even acknowledge that we had already flown eight thousand miles on two ten hour segments and were exhausted. They couldn't manage to get us the last three hundred miles conveniently. But, I also know that it is Lufthansa that is the airline covered under this regulation, and since they offered flights in tandem with United they should work together to assist passengers in situations like these.

Thanks.

29 Replies |Back to top

Sign in to comment.

Advertisement