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Missing middle name in system -- orbitz refuses to refund

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I booked a ticket for my aunt and brother to visit me, from Vietnam to the U.S. via Korean Airlines (booked through orbitz). There is my aunt's middle name ON THE TICKET and ON THE PASSPORT. However, at the Vietnam's airport, the Korean Airlines manager insisted that there was no middle name in the "system", and thus refused my aunt to get on the flight.

Orbitz has CANCELLED the whole trip and declined to refund since they consider it a "no show". I'm not sure I did anything wrong at all through the whole process. To whom should I contest this decision?

It's $3,000 in lost tickets, plus thousands more since I have to re-book so close to the flight date. We're truly depressed by the situation since this is supposed to be a long-awaited reunion...

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