Air Travel Forums

Post New Topic

Recent Activity

  • How do you plan your trips?
  • Please help us learn by participating in a brief survey.
View all Air Travel activity »
  1. 1 http://www.besthealthdiet.com/garcinia-lean-xtreme/
  2. 2 Short Layover (1 hour) in Seattle/Tacoma?
  3. 3 Car seat harassment
  4. 4 Is connection time of 1 hour enough for transfer from A24 to Z20
  5. 5 Air Canada rouge or air transat?
  6. 6 Saga Class on Icelandair
  7. 7 JAL or AA business--LAX to TKO
  8. 8 Checked Luggage on Separate Tickets
  9. 9 International arrival - easiest airport for connection?
  10. 10 Carry on
  11. 11 LAX Terminal Reshuffle
  12. 12 WestJet to add budget line
  13. 13 JetBlue Hub in Fort Lauderdale
  14. 14 gate distance
  15. 15 When can the pilot turn off the fasten seatbelt sign
  16. 16 Luggage Newark - Houston - Belize and back
  17. 17 Luggage tag
  18. 18 Premium Economy - Air France vs Lufthansa
  19. 19 Departing FCO
  20. 20 carryon fee on international flights?
  21. 21 Incomplete first name on international ticket
  22. 22 FCO - CDG - SFO connection
  23. 23 Medication Sleep Aid for 30+ Hours Travel
  24. 24 Changing terminals in Philadelphia
  25. 25 AirAsia not accepting payment
View next 25 » Back to the top

Lesson Learned - United Economy Plus

Jump to last reply

All -

For seasoned United travelers my story may be old news, but it was a rude awakening to me. I sent the below complaint to United. Their response - perhaps not surprisingly - was "tough luck".

****

United -

I would like to register a complaint about a recent United
flight. On Saturday April 23 I (along with my family) were on flight 967
from Rome to Dulles. The names and FF numbers for the passengers
are
Fredrick XXXX
Allison XXXX
John XXXX
Bridget XXXX
Note that John and Bridget are young children.

The night prior to the flight I checked in on-line.
To my surprise there were exactly 4 seats available in the Economy
seating area. These seats were scattered around the cabin not near to
each other at all. I selected those seats with the intention of fixing
the issue when I arrived at the airport.

The next morning I spoke to
the gate agent at the Rome airport. She indicated to me that the only
way to seat us together is if the 4 of us upgraded to economy plus
seating. I paid the fee (I don't recall what the Euro charge was but
it shows up as $455.49 on my credit card statement). We were as signed
three seats together and a separate fourth seat one row behind. I was
annoyed to discover that none of the 4 seats were aisle seats all were
internal.

At this point I was annoyed, but I was just going to chalk
it up as a lesson learned. I didn*t get really upset until I talked to
the people in the seats around us. It turns out the one person to my
left and the couple to my right were all sitting in Economy plus without
paying for it. They got bumped up to economy plus. This was EXTREAMLY
aggravating. It was especially annoying with respect to the person on my
left because he had the superior aisle seat.

This experience left
me with a very negative impression of United. I essentially feel like I
was scammed.

35 Replies |Back to top

Sign in to comment.

Advertisement