Air Travel Forums

Start a new topic Change Forum
Advanced search

Lesson Learned - United Economy Plus

Jump to last reply

All -

For seasoned United travelers my story may be old news, but it was a rude awakening to me. I sent the below complaint to United. Their response - perhaps not surprisingly - was "tough luck".

****

United -

I would like to register a complaint about a recent United
flight. On Saturday April 23 I (along with my family) were on flight 967
from Rome to Dulles. The names and FF numbers for the passengers
are
Fredrick XXXX
Allison XXXX
John XXXX
Bridget XXXX
Note that John and Bridget are young children.

The night prior to the flight I checked in on-line.
To my surprise there were exactly 4 seats available in the Economy
seating area. These seats were scattered around the cabin not near to
each other at all. I selected those seats with the intention of fixing
the issue when I arrived at the airport.

The next morning I spoke to
the gate agent at the Rome airport. She indicated to me that the only
way to seat us together is if the 4 of us upgraded to economy plus
seating. I paid the fee (I don't recall what the Euro charge was but
it shows up as $455.49 on my credit card statement). We were as signed
three seats together and a separate fourth seat one row behind. I was
annoyed to discover that none of the 4 seats were aisle seats all were
internal.

At this point I was annoyed, but I was just going to chalk
it up as a lesson learned. I didn*t get really upset until I talked to
the people in the seats around us. It turns out the one person to my
left and the couple to my right were all sitting in Economy plus without
paying for it. They got bumped up to economy plus. This was EXTREAMLY
aggravating. It was especially annoying with respect to the person on my
left because he had the superior aisle seat.

This experience left
me with a very negative impression of United. I essentially feel like I
was scammed.

35 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's Go List 2015 Has Been Announced
    by Emily_D Fodor's Editor | Posted on Dec 19, 14 at 05:08 PM
View all Air Travel activity »
  1. 1 Air canada checking correct VISA
  2. 2 Health and Safety for time left sitting on the tarmac.
  3. 3 Using a "Fake" Location for Better Flight Prices???
  4. 4 Do we need a 3 hour layover at DFW if coming from overseas?
  5. 5 Anyone used webjet.com?
  6. 6 TAP Portuguese Air
  7. 7 Which One World Airline to Use: American, Cathay Pacific, JAL?
  8. 8 90 minute change at heathrow terminal 5
  9. 9 Unsealed pills ok for airlines?
  10. 10 Delta has changed my flight three times (so far)!
  11. 11 redeeming dividend miles
  12. 12 Keeping AA miles alive
  13. 13 Taxis at CDG......
  14. 14 why hasnt price of airfare dropped?
  15. 15 United/Lufthansa code share--can't reserve seats until departure??????
  16. 16 Trip Report KLM stinks
  17. 17 Driver's License Expired and TSA
  18. 18 The beggining of the end of Airbus A380?
  19. 19 Trip Report Gimpy Geezer and Wife Fly Air France A380 Premium Economy from DC to Europe
  20. 20 Please help: Singapore to Tahiti to Hawaii to Singapore
  21. 21 Name on passport differs from air ticket
  22. 22 Korean Air Executive Resigns Post After Halting Flight Over Snack Service
  23. 23 To select a seat or not>
  24. 24 Using half of a RT ticket
  25. 25 United Flight- Houston/Tokyo
View next 25 » Back to the top