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Kudos to Southwest (again) for great holiday flights

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I recently flew from PDX to PHL and back for the holidays, returning Dec 25, on Southwest. While it helped greatly that my travel days turned out to be delay-free (unlike a few bad weather days before or after), I still think Southwest did a great job at a busy time for every airline.

I was flying on a Rapid Rewards ticket - Dec 25 was the only day I could return home but that worked out fine since I could fly out of PHL later in the day. The first outbound from PDX flight I could get had two stops with a change in Vegas, but I was able to change this to a one-stop in Chicago/Midway. Then I changed it again to a later flight with one change/stop in Phoenix due to weather, the day before departure. Since Southwest doesn't charge change fees, I made all of these changes for free.

And of course, Southwest still charges no bag fees (for 1st two bags), no fees for sodas (like USAir), and as noted no change fees. Using my Frequent Flyer ticket at Christmastime for a whopping total $5 fee was sweet indeed!

As usual, the flight attendants on all my flights were friendly and helpful. I encountered one gate agent who was a little grumpy, and I was disappointed that due to a glitch on their website I lost my boarding card position while trying to change a flight (which their website was unable to do - but I went from A20 to B41 - ouch!). Otherwise, everything was great. I had an aisle or window seat on every flight, and once I had an exit row aisle. I bought some snacks with me but never ate them because flight attendants came through all the time with drinks and as many snacks as I wanted.

Thank you Southwest Airlines!

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