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Trip Report KLM stinks

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I had a ticket for myself and my two children, to fly from Nairobi, to Amsterdam and to connect into the US on the evening of December 3, 2014. Our tickets were purchased through a travel agency. On the day of our flight, I attempted online check-in 3 different times, each time using a different computer. Each time I tried I got a message stating that I could not check in online for this flight. Eventually it was simply time to leave for the airport. The traffic was horrible in Nairobi that night. We ran into a jam but still arrived at the airport a full 70 minutes before our flight. There was no traffic sign indicating KLM departures, no door sign, no indication of where to enter for our KLM flight anywhere outside the international departures terminal. This lack of signage definitely slowed us down. When we eventually got to the correct entrance, the supervisor at the door refused to let us in. This supervisor stated 'This flight is closed' . I stated that we had tickets and we had seat assignments; we should be allowed on. He stated that we were too late and that I needed to go to the reservations desk to re-book. This was still 60 minutes before the scheduled departure. Another party walked in the terminal and proceeded to go through the pre-flight screenings. As I witnessed this I complained to the supervisor. Why is this person getting on the flight? the response that I got was "He checked in online. You should have checked in online" . This angered me because I tried at least 3 different times to check in online! It did not work! I asked two other staff in the area to please let us on the flight with no success.
I am a mother with two school age children, each of us had only one bag to check, I had my passports in hand and seat assignments. My final plea to the supervisor was met with yet another no . Instead he directed us to an office to make alternate reservations. We go there and the place was empty! Once again, we go back to the KLM check in area, for help with this problem. This time we are directed outside the terminal to another office. Once there, I explained our predicament to the attendant, who was unable to help us with anything. She explained that our ticket was booked through Delta, and that she could not re-book us on that computer system. She did not understand why the supervisor at the entrance would not let us in.
The following morning, I called the customer service number for KLM and asked to get checked in for my flight. The operator said that she could not help me, I asked to speak to her supervisor, who told me the same thing. I did the same with customer service numbers for Skymiles and for Delta. Nobody could check me in for the flight. So I had to take my chances on getting to the airport extra early in order to check in at the airport. There were problems with getting us checked in at the airport KLM desk, but we finally had an agent who could help us get checked in.
My experience with KLM in Africa was nothing but a wild goose chase. I was misdirected so many times and wound up spending extra for lodging and food, not to mention the hefty "change fee".
After returning to my home I contacted KLM customer service. The response that I got from KLM was very disappointing. It essentially stated, use our website, which I did, but it did not work. Or call our support team, which due to the time difference, was not open when I needed them. When I eventually did get through to them, they were not allowed to check us in via telephone for security reasons.
My Final Words: I will avoid KLM flights from here forward.

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