tonie_c63

They are starting to fly out of DTW, how is service and aircrafts?

Rastaguytoday

Why don't you do some research?

J62

A good place to start that research would be a travel website chat forum. You could ask other travelers what their opinion of jet blue service and aircraft is.

flpab

I love jet blue. Nice people, they actually board a plane from the back to the front, free checked bags so you aren't fighting for overhead space. They give water bottles out, not little cups. They give you a seletion of snacks, good snacks and best you have TV, many channels to keep you entertained. Love them. Comfy seats with what seemed like more leg room to me.

flpab

Geez, isn't this the air travel forum? I suppose you could go to flyer talk but will tell you everyone I know loves Jet Blue. I just paid under 200.00 rt to fly non stop to Bos from MCO.

J62

Exactly flpad - nothing wrong with the question. Not sure why rasta is against people asking travel questions on a travel forum.

DonTopaz

Of course it's a reasonable question to ask.

JetBlue is my favorite domestic airline. They have better room than most others, also have reasonably-priced option for extra-room seats. Best of all, TV with multiple channels at every seat -- extra benefit of that is that all the kids on the plane can keep themselves busy watching the tube instead of being bored and causing little ruckuses.

rjw_lgb_ca

JetBlue rocks. Their West Coast focus city is my home airport (Long Beach aka LGB), which just poured well-spent money into a major upgrade of the passenger terminal (Wine bar! Fresh sushi! No jacked-up prices!), partly to keep JetBlue in town.

Their fleet of A320s is new and snazzy, what with the DirecTV at every seat and the comfy leather seating and all that. I've also found their crews to be very friendly and happy to be there, which really enhances the experience. Their flight attendants are the nicest this side of Southwest. I'm happy to say that their sunny attitude have spread to the ground crew at LGB-- even TSA agents are much nicer to us when we fly through.

However, their fares have slowly crept up, and the fees as well (despite one free checked bag), so that they are losing the vast price advantage they used to have compared to the majors.

Here's the thing: The flight experience is so much more pleasant than the other airlines that JetBlue will coast by on customer loyalty for years. No question. In my case, it's customer loyalty AND my reluctance to use LAX that keeps me showing the B6 code on my boarding pass.

Final words: JetBlue rocks. Book them with confidence.

flpab

I have had some bitchy flight crews of late and this last trip to Boston was a breath of fresh air. They were giving people two bags of snacks, set my friend and I up with absolute, a can of cranberry juice and a full can of seltzer. Kept pulling out more absolute in case we wanted a second. I was driving so said no thanks. It was just nice to have a crew that was friendly. I wish they flew to Philly but will be using them for other flights.

gail

Agree with positive comments about JetBlue - I fly either JetBlue or USAir Boston-DC multiple times/year. Even on that short route, JetBlue is far superior with nice planes, free snacks, pleasant crew, free checked bag. Unfortunately, lately they have also cost about 25% more than USAir, so sometimes can't justify added cost.

takeoff2013

Dec 2013, Hi there, Stay Away from this company Jet Blue, I had a very bad experience today with Jet Blue. I had reserved and paid a ticket a month ago for my son flying back home from New York to San Francisco, I made the unfortunate mistake to enter my first name instead of his, We just realized this the day prior that i had made an error, I called diligently and nicely Jet Blue customer service to see if I could change the first name to his, Jet Blue answer was that they do not do name change even if it only the first name. I had to cancel the ticket, took a loss of $150 on a $275 ticket and then had to purchase a new one on the same flight, same seat, same last name for $575, i would not had mind to pay a bit extra for my mistakes but over $700!!! this is pure thievery and should be not possible for Airlines to do this kind of abuse.
Sincerely. F.
have a safe flight.

J62

Dec 2013. Hi there. I highly recommend Jet Blue. I flew with them 2 weeks ago and have nothing but good things to say about them. Flight was on time, seat very comfortable. I like the live TV on every flight.

I have informed myself of the TSA requirements that names on tickets match my ID, so I take it upon myself to make sure that info is correct when I make the reservation. If I make a mistake, I take personal responsibility for that error and do not try to cast blame on anyone else.

Cranachin

takeoff2013, you probably won't get a lot of sympathy here (especially as you are a first-time poster who seemingly just signed up to complain).

Of course, you should have reviewed all of your information before you hit the button to purchase the ticket. Mistakes are easy enough to make—I discovered after I had bought a ticket recently that the date I thought I had entered was not the travel date on the ticket! In my case, though, it was just off by one day and really didn't matter.

Once you had actually purchased the ticket, you should have reviewed all the information again. Why? Because JetBlue, like most (all?) US airlines, gives you 24 hours to cancel your ticket for a full refund. (I say "all?" because I think some airlines actually let you hold a ticket fee-free for 24 hours before purchase rather than giving you a fee-free cancellation for 24 hours after purchase.)

http://help.jetblue.com/SRVS/CGI-BIN...obj(400810)#s1

At any rate, if you had looked over the reservation right away and realized you had made a mistake, you could have canceled the ticket for a full refund and bought a new one. Maybe JetBlue would have made the change for you for free if you had called them right away, but they might have told you just to cancel and re-book.

At any rate, you can hardly blame the airline because you didn't look over the ticket and catch your mistake.

I have had only positive experiences with JetBlue, including on a coast-to-coast flight.

DonTopaz

Actually, takeoff2013, you will get some sympathy from me. If you are completely unfamiliar with air travel, I think it's relatively easy to have made a mistake and put in your first name instead of your son's.

However, I also suspect that you would have got the same response from any airline -- JetBlue is not at all alone. And, in my experience, JetBlue is one of the best U.S. air lines. Their aircraft are comfortable, they have seat-back entertainment for everyone (which serves as a great distraction for kids), and their cabin crew is usually congenial.

janisj

takeoff2013: >>this is pure thievery and should be not possible for Airlines to do this kind of abuse. <<

I doubt you will see our responses since you registered to top this thread and complain and we probably won't see you again.

But what happened to you would happen on just about every other airline anywhere in the world. Names must match and changing names usually requires rebooking w/ all the associated fees/costs.

So your problem is not w/ JetBlue but w/ yourself for making the mistake in the first place.

eliztravels2

Nowadays most of us do our own booking on line, and thereby assume the risk of errors. If you want someone else to take the blame and bear the costs, pay someone else to do the work (i.e. a travel agent).

gail

When I book air, I try to have someone else take a look at the itinerary before I click on buy