Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 No US Flights Using BA Avios
  2. 2 HELP PLEASE
  3. 3 Jet Blue starts charging for first checked bag
  4. 4 London to DC through JFK
  5. 5 Cooler as checked luggage?
  6. 6 Wizz Air-thoughts?
  7. 7 My horrible experience with Bravofly, Singapore Airport and Xiamen Airlines
  8. 8 Cheapest Airline BNA-ATL
  9. 9 My name on my passport is spelt different to my airline ticket.
  10. 10 immigration
  11. 11 Boston-Istanbul via Turkish Air
  12. 12 Luggage mysteries
  13. 13 Can we use a UA club one-time pass if we're flying a different airline?
  14. 14 Smaller carry on bag sizes coming?
  15. 15 Very early morning transporation to OAK
  16. 16 Air France New Business Class Seats -- question!
  17. 17 West Coast to Czech, best flight choices
  18. 18 Trip Report Is Bravofly A Scam?
  19. 19 Heathrow Customs - Connection different airline
  20. 20 Requesting compensation for delayed flight under EU 261/2004
  21. 21 British Airways Terminal 5 to Terminal 5 Connection
  22. 22 Delta Flights from Hartford Airport
  23. 23 Flight insurance on Jet Blue
  24. 24 DUB -> YYZ -> IND
  25. 25 online checkin
View next 25 » Back to the top

Is Jetstar Australia the worst airline for customer service contact?

Jump to last reply

If you ever book a flight with Jetstar don't expect to get any satisfaction if you need to contact their customer service centre which seems to be in the Philippines. They just don't want to know you or why you are phoning. I had three flights booked with them, the first one they changed the date of departure, this threw out my second flight and I tried to speak to them about the options for changing it. I was promised a phone call within seven days which did not arrive. When I flew on this flight I approached the customer service desk at the airport which was the Gold Coast and spoke to them about the problem. I was again told that I would be contacted within seven days, of course this did not happen either. I also have to say the flight was one of the most uncomfortable I've ever had with the seats so squashed in the seat in front of me was about 12 inches from my face. I cold not use the two subsequent flights that were to follow. The finale to this experience is that I will never book a flight with Jetstar again, they take your money and then you are but a number.

4 Replies |Back to top

Sign in to comment.

Advertisement