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Is Bravofly A Scam?

Jump to last reply

Yes, it is!

One case, two months ago now and still waiting for ANY updates for my actual purchasing. They said they will refund me the money for the accommodation and the extra flight I needed to purchase (due to Bravofly time miscalculation). But I am demanding them to refund me the actual flight which I purchased (which caused the whole mess). Every time when I contacted them they (Martina Venturini) keep saying that the money for the accommodation and extra fight (which I needed to purchase to get me home) is on its way. BUT I am NOT talking about that refund. I want the money back for my actual flight (1000 USD)!!! See Emails below.

K Email:
Can I get any reply?

K Email:
Dear Martina,

Correct me if I am wrong. The (money amount XXX) was a refund for the accommodation (which I couldn't use) and the extra flight (PEK-HKG) which I needed to purchase caused by your company time miscalculation, right?

I am asking about the refund for the actual flight which I purchased from your company (HKG-Honolulu).
You told me on the phone that you cannot refund the flight from HKG-PEK as I attended to that flight. However, your company will refund me the other flights ( PEK-Honolulu, Honolulu-HKG).
When will you refund these flight (app. 1000 USD)? If I was your company I would refund the whole purchasing. At the end of the day I didn't book any flight to Beijing and it was a huge waste of time for me (on that day when I was supposed to fly to Honolulu and all the days after me chasing you guys for replies and updates).
Waiting for your reply.
Best,
K

Bravofly Email:
Dear K,

Thank you for contacting our Claim Department.

Please be informed that the refund of (money amount XXX) was closed on 28/05/2015 at 17:55. You should be able to see the money in your next bank statement.

Should you have any further queries please do not hesitate to contact us again.

Kind regards,
Martina Venturini
________________________________

Customer Service Team
lastminute.com - Bravofly - Rumbo - Volagratis

K Email:
Hi Martina,

has there been any updates for the flight Beijing to Honolulu plus return flight?

Best,
K



Bravoly Email:
Dear K,

Thank you for contacting our Claim Department.

As previously stated, we confirm that the details you provided us with have been correctly saved up in our system and we are now awaiting response from our Refund Department. As we would like to keep you informed along the way, bear in mind that this type of refund process may take up to two weeks.
The bank transfers for the month of April have been closed and this specific bank transfer will unfortunately shift to the month of May; this is the reason the bank transfer might take that long.

However, please be rest assured that as soon as the refund is settled you will receive a confirmation e-mail.

As per your request, our department in charge will contact the airline and ask for a contingent refund for the second leg of the outbound fight from Beijing to Honolulu and the whole inbound flight from Honolulu to Hong Kong. As soon as we receive a response from the airline, you will be contacted again.

We hope this clarifies the matter.

Should you have any further queries please do not hesitate to contact us again.

Kind regards,
Martina Venturini



________________________________

Customer Service Team
lastminute.com - Bravofly - Rumbo - Volagratis


K Email:
Hi Pauliina,
Please update on the case of the flights from HKG to Honolulu. I still want the full refund of the ticket which we purchased via Bravofly.


Waiting for responds.

Best regards, K

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