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Incident in United Club - How Would You Have Handled It?

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This is an incident that still disturbs me as I was directly involved. My wife and I were delayed at DEN over Memorial Day weekend due to mechanical problems, so we decided to find refuge in the United Club for several hours. After finding one of the few chairs where we were near an outlet to recharge our mobile devices, we settled in.

Shortly thereafter, a young couple came and sat down behind us with an infant, whom they proceeded to entertain loudly enough for the noise to cut through my sealed ear pods (I was watching a movie). Others in the lounge started to look in their direction and I gave them a few looks myself. They were pretty much in the center of the room so all were aware of what was going on. Children are not unwelcome in the lounges and usually, couples will take their children off to a quiet area and if the kids become unruly, they will leave rather than disturb the other guests. In this case, it was really the parents encouraging the noise.

Since my concentration was being disturbed, I gently asked if they might move to another area as my wife and I were unable due to our charging needs. Well, the male partner went ballistic, first accusing me of being a child-hater, then saying that he's been in many United Clubs where there are children and the calling me an a--hole and ranting on and on. Since he was not a person to reason with, I shut him out and continued to attempt to watch my movie. He was gearing for a fight we think, and continued yelling.

Finally, my wife said she was going to get Security, a move that I should have thought of myself, but was just too stunned. As soon as my wife said this, the couple high-tailed it out of there but not before the guy bumped my chair aggressively and the female partner decided that I needed to be introduced to her child. Well I put on a big smile and made the kid giggle, thinking all the time how I felt sorry for him to grow up with parents like this. The mother wanted to lecture me, but I waved her away, saying there was no point in talking about the incident and pretended to watch my movie until they were gone.

Afterward, we were approached by a man who was sitting nearby. He exclaimed that he had never encountered a situation like this in a United Club and that the male in question was obviously unstable. I thanked him for his support. I wonder now if there was anything I should have done differently. This DEN lounge is split in two. The bar was on the other side and reception and ticketing were not nearby so there were no staff present to deal with this. In retrospect, there were things that I would have liked to have said to this couple who seemed to feel very entitled to disturb others in an area that travelers perceive as a refuge. I think perhaps, in the interest of self-preservation, It was best that I held my tongue.

Any thoughts?

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