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how to use rewards for upgrades

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My friend and I want to book a trip to Portugal on TAP. On their site they have several different levels of tickets (economy, basic, plus, etc. - all for coach) . My friend has a friend who offered to upgrade us to business class using his credit cards points (he apparently has tons of them) but says that will only work if seats are 'eligible'. On the TAP site it talks about upgrading but only talks about using the airlines own points. How can I find out if you can use some other credit card to do that?

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