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How to contact Vueling from US

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We need to cancel a flight on Vueling due to medical problems. We bought the "cancel for any reason insurance" at the time of booking. I have sent numerous emails but get bizarre , unrelated answers back. I tried calling, no number listed for US, so used"rest of world." A message came on saying calls weren't accepted from my area. Any other suggestions or help would be greatly appreciated! I am in Pacific time zone ( 9 hrs time difference to continental Europe) as far as calling hours. HT

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