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help with LHR and a wheelchair for Mom?

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Hi all;

My 86 year old mom is going to be flying with my brother from JFK/LHR/FCO and return on BA/AA.. She is mobile, but the last few times whe's flown (domestically), she has had wheelchair assistance, and thinks she would like to do that this time as well. Can anyone tell me how this works at LHR? My recollection of transiting there involves stairs down to the bus to change terminals, and I don't know how that works with wheelchairs. She has a 3.5 hour connection window at LHR; but it is December and it seems there are always delays arriving into LHR.

Any info about JFK & FCO with wheelchairs too?

Cyn

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