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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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Help with contacting AA refunds

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I've been trying to get AA to refund a $150 change fee as I made my change within 24 hours, as they said they would not charge when they made the change. It was all noted in my record locator. I've talked to a number of different agents and they all said the same. A few helpful ones tried to connect me to various desks; one said she sent an internal message to the refunds desk.

I tried to call the refunds number but it always switched to voicemail.

I sent AA a message via their online form. It was acknowledged, but I never heard back.

It's been almost a month. They overcharged the fare difference as well initially, but they refunded that overcharge quite quickly.

How can I get them to refund the $150? I'm tired of talking to different agents, explaining the same story over and over. I guess a credit card dispute is now the best way?

Thanks!

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