Air Travel Forums

Start a new topic Change Forum
Advanced search

Help with contacting AA refunds

Jump to last reply

I've been trying to get AA to refund a $150 change fee as I made my change within 24 hours, as they said they would not charge when they made the change. It was all noted in my record locator. I've talked to a number of different agents and they all said the same. A few helpful ones tried to connect me to various desks; one said she sent an internal message to the refunds desk.

I tried to call the refunds number but it always switched to voicemail.

I sent AA a message via their online form. It was acknowledged, but I never heard back.

It's been almost a month. They overcharged the fare difference as well initially, but they refunded that overcharge quite quickly.

How can I get them to refund the $150? I'm tired of talking to different agents, explaining the same story over and over. I guess a credit card dispute is now the best way?

Thanks!

6 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's Go List 2015 Has Been Announced
    by Emily_D Fodor's Editor | Posted on Dec 19, 14 at 05:08 PM
View all Air Travel activity »
  1. 1 The beggining of the end of Airbus A380?
  2. 2 Oxford to Athens and back to London
  3. 3 Time needed between flights?
  4. 4 Air canada checking correct VISA
  5. 5 Health and Safety for time left sitting on the tarmac.
  6. 6 Using a "Fake" Location for Better Flight Prices???
  7. 7 Do we need a 3 hour layover at DFW if coming from overseas?
  8. 8 Anyone used webjet.com?
  9. 9 TAP Portuguese Air
  10. 10 Which One World Airline to Use: American, Cathay Pacific, JAL?
  11. 11 90 minute change at heathrow terminal 5
  12. 12 Unsealed pills ok for airlines?
  13. 13 Delta has changed my flight three times (so far)!
  14. 14 redeeming dividend miles
  15. 15 Keeping AA miles alive
  16. 16 Taxis at CDG......
  17. 17 why hasnt price of airfare dropped?
  18. 18 United/Lufthansa code share--can't reserve seats until departure??????
  19. 19 Trip Report KLM stinks
  20. 20 Driver's License Expired and TSA
  21. 21 Trip Report Gimpy Geezer and Wife Fly Air France A380 Premium Economy from DC to Europe
  22. 22 Please help: Singapore to Tahiti to Hawaii to Singapore
  23. 23 Name on passport differs from air ticket
  24. 24 Korean Air Executive Resigns Post After Halting Flight Over Snack Service
  25. 25 To select a seat or not>
View next 25 » Back to the top