Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 got bumped-how full was flight?
  2. 2 SFO runway closures ?
  3. 3 Trip Report Excellent Experience on Singapore Airlines Long Haul cattle class
  4. 4 AA from PHL to LIH for Seniors
  5. 5 Help!
  6. 6 A horror story about Justfly
  7. 7 Amaszonas Airlines
  8. 8 El Salvador plane change
  9. 9 Would you rather...KEF vs ARN Layover
  10. 10 You gotta love Southwest
  11. 11 Vancouver Ariport lounges?
  12. 12 Picking a seat on Virgin
  13. 13 Condor phone number???
  14. 14 Condor flight check-in, seat selection, bag check, etc help?
  15. 15 Connection time
  16. 16 Anyone need round trip tickets to France / Barcelona
  17. 17 Priceline BA Flight on AA Codeshare Questions
  18. 18 Carry on
  19. 19 Upgraded; will it stick?
  20. 20 LAX Terminal Reshuffle
  21. 21 When can the pilot turn off the fasten seatbelt sign
  22. 22 International trip to Zurich, in parts...?
  23. 23 First time to Italy
  24. 24 Departing FCO
  25. 25 Car seat harassment
View next 25 » Back to the top

Trip Report Handicap assistance at FCO

Jump to last reply

although I am not disabled I often request a wheelchair at airports because I do have difficulty, due to a bad knee, walking distances or standing for more than 15 minutes.

We recently flew Alitalia from Boston to FCO connecting to Bari, and I am sharing my e xperience in hopes of sparing others some of the trepidation I felt at this process.

The Assistance people were wonderful, meeting is on the plane, ushering us down a moving platform to a bus which then took us to an area near the security area for transferring flights. They spoke little English but communicated clearly . They ushered us through a dedicated security line where I was patted down respectfully but thoroughly, then taken to a golf cart tram. The driver took our passports and boarding passes and took them to a dedicated passport control desk where the agent craned his head to look at each of our six faces.
He then took us to a dedicated waiting are and checked us in . We waited there until out plane was ready to board. At that time another agent took us to a bus which pulled up near the waiting plane, ordinarily boarded by stairs.
The bus had a lift attached which raised us four at a time to the rear entrance of the plane.and we boarded ahead of the other passengers.
It was complicated, a little worrisome but flawlessly executed!

5 Replies |Back to top

Sign in to comment.

Advertisement