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Trip Report Handicap assistance at FCO

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although I am not disabled I often request a wheelchair at airports because I do have difficulty, due to a bad knee, walking distances or standing for more than 15 minutes.

We recently flew Alitalia from Boston to FCO connecting to Bari, and I am sharing my e xperience in hopes of sparing others some of the trepidation I felt at this process.

The Assistance people were wonderful, meeting is on the plane, ushering us down a moving platform to a bus which then took us to an area near the security area for transferring flights. They spoke little English but communicated clearly . They ushered us through a dedicated security line where I was patted down respectfully but thoroughly, then taken to a golf cart tram. The driver took our passports and boarding passes and took them to a dedicated passport control desk where the agent craned his head to look at each of our six faces.
He then took us to a dedicated waiting are and checked us in . We waited there until out plane was ready to board. At that time another agent took us to a bus which pulled up near the waiting plane, ordinarily boarded by stairs.
The bus had a lift attached which raised us four at a time to the rear entrance of the plane.and we boarded ahead of the other passengers.
It was complicated, a little worrisome but flawlessly executed!

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