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Flying between Canada and Hungary / surrounding countries

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I have been looking for a flight / company that has consistently good customer service (a 10 hour flight should at least be comfortable with friendly staff) and good deals (not the cheapest, but close). I have tried Air Canada (great service, ok planes, expensive), Air Transat (ok service, ok planes, own screen, some good deals on tickets) and Alitalia (worst experience ever. even my seat was broken, plus staff's English is clearly not good enough, not even mentioning service).

I am looking for advice from fellow travelers for the one or two trips I make a year to visit family and friends. Share your experience, links and offers!

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