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Trip Report Flight delays and costs due to weather.

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Recently, I flew on China Eastern Airlines out of Pudong, Shanghai. We borded the plane and then waited on the tarmac for 2 hours while a rain storm had passed. I also had a connection to make in Incheon, Korea with United Airlines to fly to San Francisco. This was all on the same itenerary and ticket.

When we finally were able to take off in Pudong, I asked the China Eastern staff about landing times in Korea. They informed me that, due to the weather and the delay, I would not be able to make my UA connection in time. They had a Ground Support team waiting for me in Incheon to give me a hand and that I would be taken care of.

What I found was just the opposite. At the gate after the landing in Incheon, the China Eastern team informed me that there was nothing they could do to make my connection since it was NOT their fault for the delay and missed connection. Then I talked to the UA specialists on the phone, who were in Phoenix, Az, and they also informed that they could not help me by transferring the ticket to the next flight to San Francisco. "It is not our fault for your missing a connection", they said. So, they would not put me on the next available flight.

I went round and round with both airlines and the result was the same. Neither would help me make the connection to San Francisco. They were too busy quoting policy and pointing fingers at each other. Bottom line is that i had to pay another $1000 on the next UA flight out of Incheon, Korea to get to San Francisco.

Everyone has been telling me that the airline at fault for any delays for missed connections should be responsible for getting me, the customer, to my final destination. Be advised that, China Eastern does not follow this rule. If it is a delay caused by weather, you, the customer, have to anti up the cost! It is amazing to me that the airlines, who go through this kind of thing all the time, and spend millions of USD to tell people how great they are, that when the time comes for finding a solution for a customer service issue, would then run and hide!!

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