Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 http://reviverxtry.com/profollix/
  2. 2 Getting Global entry interview appointment
  3. 3 Complimentary upgrades on Delta with companion
  4. 4 More cheap transatlantic flights coming
  5. 5 What should I know about flying Southwest?
  6. 6 IAD connection time of 1 hour 5 minutes for flight to Copenhagen.
  7. 7 Do you get miles with upgraded Econ. fare
  8. 8 UA New (?) Economy Class Fare
  9. 9 Ideas for stop over from MAUI to BOS
  10. 10 Wedding + Honeymoon (Toronto / Sao Paulo / Male)
  11. 11 Documents for E-tickets?
  12. 12 Qantas A380 vs 744 in economy
  13. 13 Miami Airport-clearing customs question
  14. 14 Enough time
  15. 15 Trip Report Flight Review – Vancouver to Hong Kong – Air Canada – Business Class
  16. 16 American Airines - Bad plane going; No plane coming back
  17. 17 Fare searches with flexible dates.
  18. 18 BA economy premiun seats
  19. 19 BA not to fly to serve anymore.
  20. 20 JFK Time Between Terminals?
  21. 21 British Airways headphones/earbuds
  22. 22 Book inter-Europe as part of open-jaw?
  23. 23 Which site to use (or not) to book airfare
  24. 24 Voice calls during flights?
  25. 25 Flying through Istanbul onto Montenego-Safety?
View next 25 » Back to the top

Ebookers HELP!!

Jump to last reply

Hi,

I am due to fly out to Cairns on Monday with emirates and jet star, booked through ebookers.

Today I was concerned about the Dublin Airport strike and contacted emirates. There I was told that the seat was booked in my Mothers name.

I accept that it was my mistake, bought the flight with mothers credit card as my limit was too low and never checked the details that they sent me fully!!

I then called Ebookers to change the ticket name.

This is when I was told that the name could not be changed and it would be necessary to cancel booking. Bit of a shock to me.

Knowing that I was not going to get the full value I asked what the amount which I would be, expecting 60%-80% of value paid.

I was told 4%. Actually hit the floor. Did not accept the offer obviously.

Asked to speak with a supervisor who assured me nothing could be done.

I then called emirates who informed me that the first two flights (with emirates) were refundable and the the third (with jetstar) was not and that I am entitled to a 57% refund off them. But have to go through ebookers.

On calling ebookers back they still assured me the I was only entitled to 4%. I asked to speak to manager who yet again assured me.

I then requested that the manager called emirates with the information I had just given him. When he called me back he could not confirm if I was yet entitled to a refund higher than 4%. Waiting for office to open tomorrow

Another option was to change the flight info to my name (but not the ticket). This would allow me board plane but most likely have difficulties with customs. I could always do this and then book final leg from osaka to cairns in my name. Has anyone experience this???

Any help here is greatly appreciated, this evening has been one of the most stressful of my life, I actually collapsed with I was told I could not get refunded or change name on ticket.

4 Replies |Back to top

Sign in to comment.

Advertisement