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Trip Report Easy jet so much worse than Ryan Air

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Just to warn you all about one of the giants of low cost European travel. I can say this because I always, when possible, fly Ryan Air to the UK as I thankfully live near to an airport they use. My son uses Easyjet as it is the only low cost airline from the airport he lives nearest to - but this is the last time I will give that company any money. Just recently the snow has again caused cancellations for European flights, I was due to meet my son in the UK but snow caused his flight to be cancelled, Easyjet refunded that flight but refuse to refund the return flight on the 1st January 2011 - even though they could not offer a suitable alternative to him to get to the UK in reasonable time, that is they offered a flight 4 days later.
They also said the same about the volcanic ash and yet when i paid an extra 100$ they could amazingly get him on the next flight out of Gatwick - no free exchange onto the next available flight.
As I said I fly Ryan Air at just about the same time, a little earlier on the inward flight to, and a little later on the outward flight from Gatwick. So what did Ryan Air do on the very similar occasions - we are taking 4 hours different on flight times? Well they, free of charge put me on the next flights both times within 24 hours of flight space being open. The other difference is they do limit hand luggage to 10 kg which I love because everyone can get their luggage in the overhead lockers so to me this is an advantage.

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