Air Travel Forums

Start a new topic Change Forum
Advanced search

Trip Report Do not opt for Southwest airlines if you're a business traveler

Jump to last reply

I would avoid SouthWest airlines when traveling in the US. It "claims" to provide wonderful customer service and is all about the customer, BUT IT IS NOT TRUE. They offer a fare online called Business Fare. This is NOT a business anything. There is no special business section, no larger seat or anything you would find any business sections on any plane in the world.

They claim that with Business you get a free drink. However that 'free' drink cost me over $200 dollars!! Then they claimed that with Business fare you get to board the plane early (you do in any other plane in business around the world for free) but this early boarding cost me over $200 extra dollars. We're talking about $400 dollars for my business fare one way seat compared to the people sitting next to me paying less than $150 for their coach seat. Business, my butt!

After speaking to a representative to the company and asking them to explain to me what their concept of business vs. anyone else on the plane they couldn't come up with anything except the free drink (again a $200 drink). Everything else, like a refundable ticket, free baggage etc comes complete with everyone's ticket.

Do yourself a favor. Spend your hard earned money with any other airline. Delta, United, American...they all at least give you what you expect and don't try to hide their fees around things you wont' be getting like Southwest does. They know what Business actually means and treat business travelers as they should be treated.

18 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcements:
  • Writers Needed for Mexico
    by Emily_D Fodor's Editor | Posted on Jul 24, 14 at 12:19 PM
  • Writers Needed for Georgia Coast
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
  • Writers Needed for Rwanda and Uganda
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
View all Air Travel activity »
  1. 1 airlines recommendation from the USA to Hong Kong
  2. 2 Cant get seats on united codeshare
  3. 3 Beware of Bravofly
  4. 4 Which Address on Luggage Tag?
  5. 5 TSA pre-check, what a joke!
  6. 6 Do any airlines allow smoking on board?
  7. 7 Transferring air carriers and luggage?
  8. 8 Not Re-checking luggage at Port of Entry
  9. 9 American 757 Economy: Renovated Interiors...?
  10. 10 TSA hand wipe
  11. 11 "Cabin max" backpacks
  12. 12 Trip Report A mini-trip for Global Entry Interview
  13. 13 What to do about Travelguard denied insurance claim? please help
  14. 14 Saddle seats - coming to airbus soon
  15. 15 Avoid Alpha Flight Guru or be stranded somewhere and pay the price!
  16. 16 United flight reservation change
  17. 17 Amst-Spain - enough time to leave the airport?
  18. 18 economy plus seating on United Flights
  19. 19 Codeshares
  20. 20 First point if entry in USA
  21. 21 Help need about onward trabel
  22. 22 Missing middle name in system -- orbitz refuses to refund
  23. 23 Jacob Ng Community
  24. 24 Need Advice: Germany in October Prices
  25. 25 Trip Report Austrian Airlines Business Class "Upgrade" - avoid
View next 25 » Back to the top