Air Travel Forums

Start a new topic Change Forum
Advanced search

Trip Report Do not opt for Southwest airlines if you're a business traveler

Jump to last reply

I would avoid SouthWest airlines when traveling in the US. It "claims" to provide wonderful customer service and is all about the customer, BUT IT IS NOT TRUE. They offer a fare online called Business Fare. This is NOT a business anything. There is no special business section, no larger seat or anything you would find any business sections on any plane in the world.

They claim that with Business you get a free drink. However that 'free' drink cost me over $200 dollars!! Then they claimed that with Business fare you get to board the plane early (you do in any other plane in business around the world for free) but this early boarding cost me over $200 extra dollars. We're talking about $400 dollars for my business fare one way seat compared to the people sitting next to me paying less than $150 for their coach seat. Business, my butt!

After speaking to a representative to the company and asking them to explain to me what their concept of business vs. anyone else on the plane they couldn't come up with anything except the free drink (again a $200 drink). Everything else, like a refundable ticket, free baggage etc comes complete with everyone's ticket.

Do yourself a favor. Spend your hard earned money with any other airline. Delta, United, American...they all at least give you what you expect and don't try to hide their fees around things you wont' be getting like Southwest does. They know what Business actually means and treat business travelers as they should be treated.

18 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Air Travel activity »
  1. 1 Where are All The After Labor Day Airfare Sales to Europe?
  2. 2 Who's using Aeroplan, and how are you collecting them?
  3. 3 San Francisco to East Coast-morning or red eye?
  4. 4 Airline equalities top ten airlines for 2014. Some surprises.
  5. 5 Virgin Australia VS OneTravel
  6. 6 Question about Star Alliance lounge access
  7. 7 Passengers in fight over reclined seat
  8. 8 airline transportation cart
  9. 9 US Air Absolutely Horrid
  10. 10 What will happen my ff trip on Lufthansa if there is a strike?
  11. 11 VISA date conflict
  12. 12 Global Entry Program and TSA PreCheck Question
  13. 13 Ryanair puts on airs
  14. 14 Qantas Economy Class Amenities. SYD-DFW Are there any?
  15. 15 Seeking suggestions for airport that SW flies into and has PNS connections
  16. 16 Beware of Bravofly
  17. 17 HELP ME TO CHOOSE A BEST CONNECTION TO AVOID ROAMING CHARGES IN AUSTRALIA
  18. 18 Virgin Australia vs. Quantas Air
  19. 19 Does a first class tix automatically give one entry to Club?
  20. 20 Which to fly into....Milan or Rome?
  21. 21 Biz lounge in Toronto
  22. 22 Priority Pass - Worth It?
  23. 23 Connecting: CDG-VRN
  24. 24 CDG-VRN Carry-On Question
  25. 25 Airfare for Budapest May 2015
View next 25 » Back to the top