Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 "Bait and Switch" and KLM
  2. 2 Aiports in Paris
  3. 3 Questions about reclaiming FF miles
  4. 4 Consolidators for Biz Class Seats
  5. 5 Transfer between Terminal 4 and Terminal 5 at LHR
  6. 6 Last minute required change cost us $4,000
  7. 7 Same ticket, Rome to JFK via Alitalia then Delta, baggage?
  8. 8 Website to indicate number of seats sold?
  9. 9 Laguardia hassle?
  10. 10 Parking at JFK
  11. 11 Help with Delta terminal in Atlanta
  12. 12 Sky Airlines - buying tickets from USA over internet!
  13. 13
  14. 14 Can I clear customs and make my connections at YYZ and BOS?
  15. 15 Flying Tokyo-YYZ in economy- direct or break it up in YVR?
  16. 16 Flying from Tokyo (NRT or HND) to San Francisco (SFO or SJC). Options?
  17. 17 Is Bravofly A Scam?
  18. 18 Getting wedding clothes from here to there
  19. 19 Transit Visa in Heathrow Terminal 5
  20. 20 Frankfurt connections Lufthansa to United
  21. 21 Frustrated w/ 1 qt bag limit
  22. 22 SEA to Gran Canaria on Separate Tickets
  23. 23 PHL-CDG airline change with checked bags (less than 2 hrs) HELP!!!
  24. 24 Arr Stansted; Dep LHR, one night in London: where?
  25. 25 Changing Dates on United FF award tix
View next 25 » Back to the top

Trip Report Do not opt for Southwest airlines if you're a business traveler

Jump to last reply

I would avoid SouthWest airlines when traveling in the US. It "claims" to provide wonderful customer service and is all about the customer, BUT IT IS NOT TRUE. They offer a fare online called Business Fare. This is NOT a business anything. There is no special business section, no larger seat or anything you would find any business sections on any plane in the world.

They claim that with Business you get a free drink. However that 'free' drink cost me over $200 dollars!! Then they claimed that with Business fare you get to board the plane early (you do in any other plane in business around the world for free) but this early boarding cost me over $200 extra dollars. We're talking about $400 dollars for my business fare one way seat compared to the people sitting next to me paying less than $150 for their coach seat. Business, my butt!

After speaking to a representative to the company and asking them to explain to me what their concept of business vs. anyone else on the plane they couldn't come up with anything except the free drink (again a $200 drink). Everything else, like a refundable ticket, free baggage etc comes complete with everyone's ticket.

Do yourself a favor. Spend your hard earned money with any other airline. Delta, United, American...they all at least give you what you expect and don't try to hide their fees around things you wont' be getting like Southwest does. They know what Business actually means and treat business travelers as they should be treated.

18 Replies |Back to top

Sign in to comment.