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Denied boarding due to visa requirements for Italy

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I was supposed to travel from JFK to Rome via Copenhagen. I hold a biometric Serbian passport issued by MUP R SRBIJE and I was planning to stay in Rome for 6 days. I had a one way ticket from Rome to Belgrade. I was denied boarding at the gate when Norwegian Air staff told me I needed visa to enter Rome. I was in Italy before, once from Serbia, once from Russia and I didn't need visa. I also checked that on official Italian website but they still woulnd't let me board. They returned my luggage and offered no help at all. The next day I called both Serbian and Italian Consulate in New York and they told me Serbian residents dont need visa to enter Italy and stay up to 90 days. I sent a complaint a month ago, but still no reply.

If anyone has any similar experience, advice or suggestion I would appreciate it a lot.
Thank you all in advance!

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