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Delta just won my loyalty.

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OK, I've never been a very frequent flyer - perhaps once or twice a year domestic, transatlantic every couple of years. I've always been a price and convenience shopper. I have an Amex Delta Skymiles card, and for the first time, had enough miles to use.

I needed to go to SFO in September to spend a long weekend with my best friend and take an Irish language course. I've been watching the fares - from $280 to $580, for the last couple of months. Yesterday it went down to $275, so I figured that was a low point. I could either pay $275 cash, or buy the $375 Delta tickets and use 35,000 miles - which left me paying $30. I did the latter, and was happy with it.

Today, I checked the fares again for the hell of it. Fares were now $179!!!! Crap, I just spent more miles than I needed to. I went to the Delta itinerary - and saw that it was eligible for a refund of both miles and cash. I pressed the button to cancel itinerary - and the miles were instantly back in my account. I went back and bought the SAME itinerary with only 25,000 miles, and no cash - and it worked out perfectly fine. Woohoo!!!

Delta had no change fee, no hassle, no delay in crediting my miles. I am a very happy camper, and I never thought I'd say that about ANY airline. Wow.

They now have my loyalty.

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