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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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Delta double charging for luggage

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Check your credit card receipts closely. The day before leaving on a trip on Delta I logged into their website and indicated was checking two bags. Since was paying with a Delta gold American Express card the first bag was free and was charged $35 for the second. When I got my credit card statement noticed was charged $35 for excess baggage on the day of the trip. When I wrote Delta asking about the charge, they responded saying they were sorry and a credit was issued, but did not answer my question why I was charged in first place. A second email only elicited that the counter agent had charged me. Still unanswered are - Why was I not told a charge would be coming, why was a credit card I did not use to check in with used and why was I not given a receipt?

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