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Delta: booking award tix on line vs. telephone with agent

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I've seen references to these approaches and also reviewed Flyertalk. I think I read a comment here in passing recommending talking with an agent in real time.

I usually work on line, so I got two Business elite tickets one way over SFO - CDG for March 2014 that way. However, they took 200k miles for both. Couldn't find a return on line (now that the 331 days window has opened for return tickets) for anything close to my remaining miles (125k) plus fees, and was thinking I might have to buy economy and upgrade.

However, I called the Skymiles line at Delta and after hangups, scrambling for my (new) password for my account, etc. etc. I got a live agent who was able to get me the returns, in business, VCE-CDG-SFO, for the miles I'd already paid. So SFO-CDG and then VCE-CDG-SFO coming back (what I wanted--open jaw). I paid only $83 in taxes per ticket.

One thing I always do now on telephone business calls is agree to take the survey at the end of the call -- it seems I've always gotten better service when I've done that.

Anyway most of the Delta skymiles threads were older so I thought I would post this to pass along my experience.

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