Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 http://eternitynaturalscleanse.com/megadrox-and-testadrox/
  2. 2 Arr Stansted; Dep LHR, one night in London: where?
  3. 3 Booking SNAFU with Qatar Airways
  4. 4 Anyone tried Turkish Airlines for long flights before?
  5. 5 How does luggage go to the wrong place?
  6. 6 small claims court for travel website (orbitz)
  7. 7 Turkish Airlines - Leg disappeared
  8. 8 I hour connection Heathrow
  9. 9 KLM refund process - not good!
  10. 10 AA seat assignments
  11. 11 AA Business Class on 777
  12. 12 Saga Class on Icelandair
  13. 13 Beach Ball headrest?
  14. 14 Bravofly Legal Actions
  15. 15 Tipping Flight Attendants??? Is this the new norm?
  16. 16 SkyLux - Anyone have Feedback??
  17. 17 Rome To Sardinia
  18. 18 Do I have time to recheck bags in Athens and make my flight
  19. 19 Has anyone heard of Dealber?
  20. 20 Baggage Checked-through on Non-* Alliance?
  21. 21 name on ticket and passport
  22. 22 Best Multi-City Booking Site?
  23. 23 Changing flights in LAX from international to Domestic
  24. 24 Aer Lingus DC-Dublin?
  25. 25 Does a OneWorld Explorer ticket make sense?
View next 25 » Back to the top

Delta are you listening? Problems with the Delta web site overhaul.

Jump to last reply

Problems encountered with new web site:

1. On an existing reservation, when I look at the seat map, my assigned seat appears always as the "first row" on the map -- no matter where it is actually located. I can therefore never search for a seat further forward in the plane to make a move as other passengers upgrade or cancel. There seems to be no way to scroll on the seat map once a seat has been assigned.

2. My MQMs are completely out of whack. The 50% class of service MQMs are no longer listed. Although the total on my account seems to be correct (standing at roughly 52,000 MQMs YTD) the individual listings are wrong. If added together, the individual listings aren't nearly enough to qualifiy for Elite status. There is no way to check the accuracy of individual postings.

3. On an existing reservation for February, my flights are now shown as "Not Upgrade Eligible" -- however they were "Upgrade Requested" at time of booking and on my printed confirmation. Have the rules changed in the middle of the game or is this just another new web site glitch?

4. I don't TWEET.....but that seems to be one of the few ways to get the attention of Delta for problems. Although there is a link for "delta.com/talktous" -- the link always returns an error message. On the Comment/Complaint page one must jump through hoops on drop down menus with confirmation numbers, flight numbers, ticket numbers. There is no option for general questions such as the ones above.

I have sent my frustration directly to Delta with no response so far. I have posted on Flier Talk...with a gazillion other frustrated travelers. Why can't Delta just leave well enough alone? I never understand why organizations who insist they are losing money, think that spending money on web page overhauls or new paint jobs or new logos will make a huge difference.

Stuck in MSP hub with no way out!

4 Replies |Back to top

Sign in to comment.

Advertisement