Air Travel Forums

Start a new topic Change Forum
Advanced search

Delta are you listening? Problems with the Delta web site overhaul.

Jump to last reply

Problems encountered with new web site:

1. On an existing reservation, when I look at the seat map, my assigned seat appears always as the "first row" on the map -- no matter where it is actually located. I can therefore never search for a seat further forward in the plane to make a move as other passengers upgrade or cancel. There seems to be no way to scroll on the seat map once a seat has been assigned.

2. My MQMs are completely out of whack. The 50% class of service MQMs are no longer listed. Although the total on my account seems to be correct (standing at roughly 52,000 MQMs YTD) the individual listings are wrong. If added together, the individual listings aren't nearly enough to qualifiy for Elite status. There is no way to check the accuracy of individual postings.

3. On an existing reservation for February, my flights are now shown as "Not Upgrade Eligible" -- however they were "Upgrade Requested" at time of booking and on my printed confirmation. Have the rules changed in the middle of the game or is this just another new web site glitch?

4. I don't TWEET.....but that seems to be one of the few ways to get the attention of Delta for problems. Although there is a link for "delta.com/talktous" -- the link always returns an error message. On the Comment/Complaint page one must jump through hoops on drop down menus with confirmation numbers, flight numbers, ticket numbers. There is no option for general questions such as the ones above.

I have sent my frustration directly to Delta with no response so far. I have posted on Flier Talk...with a gazillion other frustrated travelers. Why can't Delta just leave well enough alone? I never understand why organizations who insist they are losing money, think that spending money on web page overhauls or new paint jobs or new logos will make a huge difference.

Stuck in MSP hub with no way out!

4 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcements:
  • Writers Needed for Georgia Coast
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
  • Writers Needed for Rwanda and Uganda
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
  • Writers Needed for Zimbabwe, Zambia and Tanzania
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:11 PM
View all Air Travel activity »
  1. 1 books said so. And though
  2. 2 Avoid Alpha Flight Guru or be stranded somewhere and pay the price!
  3. 3 United flight reservation change
  4. 4 Saddle seats - coming to airbus soon
  5. 5 Amst-Spain - enough time to leave the airport?
  6. 6 economy plus seating on United Flights
  7. 7 What to do about Travelguard denied insurance claim? please help
  8. 8 Codeshares
  9. 9 First point if entry in USA
  10. 10 Help need about onward trabel
  11. 11 Missing middle name in system -- orbitz refuses to refund
  12. 12 Jacob Ng Community
  13. 13 Need Advice: Germany in October Prices
  14. 14 Trip Report Austrian Airlines Business Class "Upgrade" - avoid
  15. 15 Cant get seats on united codeshare
  16. 16 LAX. Terminal 4 to terminal 6
  17. 17 Beware of Bravofly
  18. 18 American 757 Economy: Renovated Interiors...?
  19. 19 Connecting in SFO, domestic to international flight
  20. 20 Bravofly is a scam - beware
  21. 21 LAX to Tokoy - How much Lay Over TIme Do I Need
  22. 22 Flight to Dublin
  23. 23 Layover in Boston
  24. 24 Reserving seats on AA operated flight
  25. 25 Transfer time at Heathrow
View next 25 » Back to the top