Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Question about dropping ORD-YYZ leg of HNL-ORD-YYZ
  2. 2 Is buying from a 3rd party site a good idea?
  3. 3 Cheaper to buy plane ticket in Canada instead of US?
  4. 4 Is 8 months too early to buy and international plane ticket?
  5. 5 Best time to buy tix on Southwest
  6. 6 Shopping duty Free On Board versus On Ground
  7. 7 Traveling abroad with gift box as carry-on?
  8. 8 Travel with iPad on International Flight
  9. 9 El Salvador plane change
  10. 10 Norwegian Airlines through Expedia
  11. 11 1st RTW- cheapest place to start?
  12. 12 United and ANA
  13. 13 How much time do I need to switch planes in CDG
  14. 14 Newark Terminal Transfer
  15. 15 Redeeming Miles with a Capital One Card
  16. 16 Free Stopovers in Europe, flying from NYC?
  17. 17 Best/worst airlines for traveling with pets?
  18. 18 Porter or Air Canada?
  19. 19 Going through security with herbs?
  20. 20 Help me get award tickets using variety of points
  21. 21 Foot Rests? China Airlines Premium Economy Experiences ??
  22. 22 Chocolates in carry on allowed?
  23. 23 Is it safe to put a laptop in a carry on suitcase?
  24. 24 Booking with airline vs. Orbitz or Priceline
  25. 25 What can be done if one date is wrong?
View next 25 » Back to the top

Delta Airlines and Unaccompanied Minors

Jump to last reply

I made a reservation for travel from Seattle to Pensacola by way of Atlanta for a 13 year old & a 16 year old. I made the reservations on-line and had to put in their birth dates. No alerts came up on the Delta website; no pop-ups about unaccompanied minors; no indication that I needed to do anything else.

So I wait and about 5 days before the flight, I called Delta to confirm the information and ASK if there is anything special I need to do. I spoke to a Delta rep who informed me that it would cost me $100 EACH WAY for the 13 year old. Great! Now I'm having to pay an extra $200 that I hadn't planned for an attendant to walk the kids to and from a holding area during their layover in Atlanta. The phone rep didn't even apologize for the hidden costs or explain why the website didn't trigger the info when I put in the birth dates.

Now here's the best part: The phone rep then made a point of reading through all the flight information and confirmed flight numbers AND TIMES. I asked if there was anything else I needed to do, and he told me we were good to go.

So on Monday early afternoon I show up at Seatac airport with the kids. While trying to check in, the rep informed me that she could not allow my daughter on the flight I'd booked as the flight out of Atlanta was the last flight of the day, and Delta does not allow unaccompanied minors on last flights of the day! Really?! If they don't allow it, then why doesn't the website prevent me from making the reservation? Why didn't the rep that I CALL not tell me?! REALLY?!

The only flight the rep can book the kids on is THE NEXT MORNING AT 6:20 AM! AND we have to be at the airport absolutely NO LATER THAN 5 AM! WE LIVE AN HOUR AND 1/2 AWAY! I would have to get the kids up at 3 AM if we went back home. The timing and the hours of extra travel back and forth was too much! I felt that I had no choice but to book a hotel in Seatac. With the cost of food, hotel and parking, another $250 I had not planned on spending! Thanks Delta!!

And finally! The very nice Delta rep that told me the kids weren't allowed on the flight they were booked on apologized and suggested I write a complaint on the Delta website. The site seemed specifically designed to keep people from complaining. Lots of drop down boxes that seemed to steer away from my topic -- you're website sucks and your phone reps and untrained -- and towards "gosh, I don't know how to book a flight, would you please help me." From what I've read of other complaints, I suspect no useful response from Delta.

For the low, low cost of $450, my daughter got to spend one less day with her 77 year old grandfather.

Delta was a nightmare from start to finish.

9 Replies |Back to top

Sign in to comment.

Advertisement