Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Ideas for stop over from MAUI to BOS
  2. 2 What should I know about flying Southwest?
  3. 3 Do you get miles with upgraded Econ. fare
  4. 4 Wedding + Honeymoon (Toronto / Sao Paulo / Male)
  5. 5 Documents for E-tickets?
  6. 6 Qantas A380 vs 744 in economy
  7. 7 More cheap transatlantic flights coming
  8. 8 Getting Global entry interview appointment
  9. 9 IAD connection time of 1 hour 5 minutes for flight to Copenhagen.
  10. 10 Miami Airport-clearing customs question
  11. 11 Enough time
  12. 12 Trip Report Flight Review – Vancouver to Hong Kong – Air Canada – Business Class
  13. 13 American Airines - Bad plane going; No plane coming back
  14. 14 UA New (?) Economy Class Fare
  15. 15 Fare searches with flexible dates.
  16. 16 BA economy premiun seats
  17. 17 BA not to fly to serve anymore.
  18. 18 JFK Time Between Terminals?
  19. 19 British Airways headphones/earbuds
  20. 20 Book inter-Europe as part of open-jaw?
  21. 21 Which site to use (or not) to book airfare
  22. 22 Voice calls during flights?
  23. 23 Flying through Istanbul onto Montenego-Safety?
  24. 24 altitude sickness on a plane?
  25. 25 Atlanta Immigration & Customs
View next 25 » Back to the top

Continental Airlines Website Reservation Error

Jump to last reply

I made a reservation on Continental website to travel to Israel from Chicago O'Hare with a connecting flight from Newark NJ and then on to Tel Aviv. What I chose was flight CO374 leaving Chicago at 11 AM arriving in Newark at 2:15 PM with a connecting flight on CO 84 from Newark, putting me in Tel Aviv at 9:25 AM which would allow me to use that day for business. When I received my confirmation itenarary 2 days later, it was completely wrong. They had me on the 11 AM flight out of Chicago but they put me on the 10:50 PM flight CO90, which put me in Tel Aviv at 4:15 PM. I called Continental to correct the error and was told it was a software glitch, but to change it I would have to pay $300 (change fee) I informed them that the error was their software. They aske me to call their IT department. I thought that they should do that internally, but I called anyway and was told it be 55 minutes of wait time for someone to answer. I called Continental to cancel my flight and now was told it will be $300 cancellation fee.
At that point I contacted my AMX and was told they will handle the issue. At that point I went to Priceline and got the correct travel times on Continental and I traveled on that ticket. Unfortunalty, AMX did not take care of it and Continental refused to acknowledge my cancellation so now I am stuck with paying AMX $1900.
If anyone can think of a way to get AMX or Continental to come to their senses please let me know.

6 Replies |Back to top

Sign in to comment.

Advertisement