Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Separate tickets with only carry ons -- do I have to go through customs?
  2. 2 Check your electronics or fly American
  3. 3 Priority Pass - Worth It?
  4. 4 Sea-Tac Virgin Atlantic flight
  5. 5 Flying through Casablanca
  6. 6 How to book YYZ-ZRH-NBO-YYZ ?
  7. 7 what if connecting flight cancels
  8. 8 enough time for this flight?
  9. 9 Qantas FF access to Emirates lounge CDG?
  10. 10 aRound-The-World for less than $/€ 1,200
  11. 11 EasyJet
  12. 12 TSA OR Global Entry
  13. 13 How to figure out the cost of a trip when purchasing insurance.
  14. 14 "This route is pending regulatory approval."
  15. 15 Medication Sleep Aid for 30+ Hours Travel
  16. 16 U.K. Registered Traveler vs Fast Track
  17. 17 How do you get from terminal 8 to terminal 2 at JFK airport?
  18. 18 Amsterdam flight change
  19. 19 AA FF flights
  20. 20 Consolidators for Biz Class - has any one used one?
  21. 21 Delta/Virgin Atlantic carryon sizes
  22. 22 Ways to stay entertained at Toronto Airport
  23. 23 Compensation after engine fire, 2 day delay
  24. 24 Europe's LCC routes - lots of changes!
  25. 25 Delta or El Al to Israel?
View next 25 » Back to the top

Continental Airlines Website Reservation Error

Jump to last reply

I made a reservation on Continental website to travel to Israel from Chicago O'Hare with a connecting flight from Newark NJ and then on to Tel Aviv. What I chose was flight CO374 leaving Chicago at 11 AM arriving in Newark at 2:15 PM with a connecting flight on CO 84 from Newark, putting me in Tel Aviv at 9:25 AM which would allow me to use that day for business. When I received my confirmation itenarary 2 days later, it was completely wrong. They had me on the 11 AM flight out of Chicago but they put me on the 10:50 PM flight CO90, which put me in Tel Aviv at 4:15 PM. I called Continental to correct the error and was told it was a software glitch, but to change it I would have to pay $300 (change fee) I informed them that the error was their software. They aske me to call their IT department. I thought that they should do that internally, but I called anyway and was told it be 55 minutes of wait time for someone to answer. I called Continental to cancel my flight and now was told it will be $300 cancellation fee.
At that point I contacted my AMX and was told they will handle the issue. At that point I went to Priceline and got the correct travel times on Continental and I traveled on that ticket. Unfortunalty, AMX did not take care of it and Continental refused to acknowledge my cancellation so now I am stuck with paying AMX $1900.
If anyone can think of a way to get AMX or Continental to come to their senses please let me know.

6 Replies |Back to top

Sign in to comment.

Advertisement